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Business Profile

Air Conditioning Cleaning

F & C Air Duct Cleaning

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Air Conditioning Cleaning.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/19/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    F&C air tech can out to mid year cleaning after my full cleaning from the following year . tech ask about my filter and he inform me about a service, if I paid for filter company will order and they will come out and install and keep up maintenance. when the filter came to my home I call company to set up appointment was told they had no such program , ask for reimbursement and ask them can they come out filter I was speaking to management, and was told by him my filter can not fit any other unit they were consider used but they had arrive at my home 2 days and still sitting in box untouched. I would my money back

    Business Response

    Date: 08/19/2024

    The filters purposed are lifetime warranty filters washable. We do not offer services or installing or changing. You purchased a product from the manufacturer thru us. 
    we came to do the cleaning and we sent out the filters. 

    Customer Answer

    Date: 08/21/2024

     
    Complaint: 22165045

    I am rejecting this response because:

    Sincerely,

    ***************************

    Customer Answer

    Date: 08/22/2024

    I am going by what I was told in person by tech and the that I  was quote  that amount on the invoice ****** and what was taking from bank account ******  are different i just don't  want   filters if service that I was advised about cannot be perform ,I clean my filters my self I have to go under crawl space and attic , these filters means  that i have to work harder which I would not sign up for. 

    Business Response

    Date: 08/23/2024

    We already have discussed with the customer the situation over the phone.

  • Initial Complaint

    Date:07/31/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business is a scam. Didnt have correct attachments to my vents so used my kictchen chair to prop the machine against my vent. Didnt brush the ducts or anything. Paid $600 and the machine was never even attached to mu vents. Scam!!!!

    Business Response

    Date: 08/01/2024

    We already responded to his wife complaint. ***** and *********************** have committed fraudulent charge back, they are defaming us online. We are taking legal actions towards them. 
    They have been caught red handed by their own bank trying to do a fraudulent charge back while lying they canceled the services.

    We are taking legal actions at this point and them and their friends are adding reviews online  slandering our company. 

  • Initial Complaint

    Date:07/31/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was charged $600 for air duct cleaning. They know and I know they did not clean my air ducts. My husband is a plumber and has access to cable our ducts. All they did was run a fan for 30 minutes. SCAM SCAM SCAM

    Business Response

    Date: 07/31/2024

    This customer booked us 2 years in a row. In 2023 and 2024. In 2023 we did a basic service $249 and 2024 we did a full service of $527 (plus she tipped the technician extra).

    After ***************************************************************************************************************** if she had any issues. 

    She lied to the credit card company - doing a fraudulent charge back punished by law saying she canceled services. 

    We sent proof of her signed invoice and service done before and after pictures. The credit card company caught her red handed in her fraud and gave us the money back. Now the customer is ****** her scammed didnt work. 

    Continuing adding fake comments and defamations on websites we will proceed with a Cease and desist for defamation. Customer is a scammer and was caught red handed while trying to steal from us as a company. We will proceed to take legal actions as well. I 

    Customer Answer

    Date: 08/05/2024

     
    Complaint: 22073063

    I am rejecting this response because:

     

    I didnt use your company last year for the 1000th time. I used a different company last year and couldnt find their number. They did a completely different service than you did and went in my attic and cleaned and sprayed stuff in my system up there. What you are saying is a lie. Your business is a scam and I will let everyone know it.

    Sincerely,

    *********************

    Business Response

    Date: 08/05/2024

    Your service was on 20th March 2023, technician was ******* and he charged $249. 
    The only scammer is you mam getting services and disputing them. Fraudulent charge back are punishable by the law. 

F & C Air Duct Cleaning is NOT a BBB Accredited Business.

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