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Business Profile

Appliance Sales

Suwanee Appliance Garage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Appliance Sales.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In June of 2024 I purchased a washer/dryer combo from Suwanee Appliance Garage. Within a few weeks, the dryer stopped working. The clothes would not dry adequately, and it took at least an hour and a half to dry the clothes. Even after all that time the clothes would still be damp, in fact at times the machine would blow cold air.I requested a refund, but they refused (even though the receipt states 90 days). I had a professional inspect the dryer, and he stated that there is an issue with the dryer. Not an issue with the connection or the house, as the owner tried to state is the problem. Four attempts were made to "repair" the machine, and the machine still does not work. The owner, ****** ******** has been very disrespectful to me, and refuses to issue me a refund. I sent the owner an "intent to sue" letter. There was not a response. I wrote a review on ******, the next day an associate contacted me and informed me that they would issue me a refund. They also mentioned that they need to pick up the machine. I agreed. Time has since past, and no one else has contacted me again. Nor do I have a refund.I am requesting a refund of $332.50 (half of my washer/dryer combo purchase).

    Business Response

    Date: 09/24/2024

    We are writing to confirm that the customer received a full refund on September 21, 2024, at 6:41 PM via Zelle. Confirmation of this transaction, along with screenshots, was sent to the customer through text message. On September 22, 2024, we visited the customers residence in the afternoon and removed the Amana dryer from the premises. The issue has been fully resolved.

    Please find the attached evidence of the refund and product removal.

    Thank you for your attention to this matter.

    Sincerely,
    Suwanee Appliance Garage Inc
    ************

    Customer Answer

    Date: 09/24/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

Suwanee Appliance Garage is NOT a BBB Accredited Business.

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