We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Mushrooms

2funguys.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mushrooms.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a shiitake mushroom log on Apr 15 2024. I have not received the item and the tracking information provided states 'Shipper created a label, *** has not received the package yet.'I tried contacting the business several times through email and phone but have not received any response.

  • Initial Complaint

    Date:04/02/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business claims to have a 100% satisfaction guaranteed return policy. The mushroom log that I received as a gift has not produced any mushrooms. I simply want a new log to replace the one that didnt produce. I have attempted to call them over the course of two weeks. Ive made 4-5 phone calls and left messages. Ive also send two email communications and havent heard back. Here is a copy of a link to their return policy and contact information. ***************************************** information is below. *************************** ********************************************************** ************ ****************

  • Initial Complaint

    Date:10/17/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased their product, Order # ****. Followed the directions provided and product didn't perform as advertised. I contacted the business, explained the problem, provided the information they requested, and was told to try again. I found this to be a put off because their product does not work. I asked for a refund and they are not acting like they are wishing to comply. This product is defective. I want to return for my money.

    Business Response

    Date: 10/18/2022

    we worked with customer. We refund money as you can see above. Thank You 

    Customer Answer

    Date: 10/18/2022

    I received an email from  2funguys indicating that they had refunded the amount via PayPal. I am unable to use PayPal, although I have tried several times. I have requested that they send the money directly to me at my home address.

    Business Response

    Date: 10/24/2022

    we sent refund back to customer 

    Customer Answer

    Date: 10/25/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

  • Initial Complaint

    Date:09/06/2022

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Shiitake Mushroom log from this company and it is a failure. In the time we have had the log we have followed the instructions to the letter; however, no mushrooms have sprouted for use. At approximately $50.00 (incl. tax). Emails and contacting the company have produced no results. Our next step would be to file a complaint with the ************************* for Consumers; however, we wanted to work through the BBB first. Log photos can be supplied with their tin ID badge.

    Business Response

    Date: 09/08/2022

    We never saw a email from ************************, we looked all all of our emails and did not see one email. We took the email form this complaint to reach out to customer and explained about not seeing email. However we refunded customer to make them happy. 

     

    PLease clean this up as we took action the first time we heard of the complaint. Thank you 

    Customer Answer

    Date: 09/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

2funguys.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.