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Business Profile

Auto Generators

Anderson Power Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Generators.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Service or Repair Issues
    Status:
    ResolvedMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last year around August 2023 Anderson power came to fix my standby generator that they installed back in July 2022 the generator was under warranty I spoke with the service manager at Anderson power and explained to him that the generator quit working then he told me that it would be a 250 dls charge and I told him but the generator is under warranty then he said that I had to pay the charge and they will refund my money after they check if the generator was under warranty, the generator was only 1 year old and they installed it, he told me that he can send me a check or leave the money there with them and applied it a a credit next time I will need service with them.Well I received a email saying that I owed 175 dls back to them even though I had a 250 dls credit supposedly, they collected 250 dls from me plus another 250 dls from Generac from the service call I know that because I talked to them about this problem this is not fair I just want my money back.

    Business Response

    Date: 05/09/2024

    We were able to speak and get this resolved. Thanks

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

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