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Business Profile

Cookies

Great American Cookies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cookies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order 1-13-23 for pickup on 1-14-23 at 1pm as that's the first available slot available. When I arrived to pick it up at 1:10 or 1:15pm, it wasn't ready. They didn't have the ticket for it. The ladies there said that this happened to them same day and apologized and was super nice trying to resolve the situation. They did make mine, but it wasn't decorated or done how I originally wanted it and ordered it but given that they rushed me as fast as they could to accommodate shows they were valuable to that location. I've tried to speak with corporate *** at the **************** to file the complaint and to be compensated as I spent money but didn't get what I paid for and the time lost and no answer. I called that same number on 1-14-23 and on 1-16-23 that morning leaving a voicemail on the 1-16-23 phone call, but never heard back. I tried calling again today 1-27-23 and I cannot get a hold of anyone at that number and at the business number. This isn't how business should be ran and I want compensation for the inconvenience as that was the business issue not mine. If it wasn't for the nice ladies working on 1-14-23 I'd be much more irate. My order number for this issue is: Order # *****************. I want someone to call me back to resolve this issues as its the business' problem not mine.

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