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Business Profile

Cooking Classes

cookingits.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cooking Classes.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our account was charged $8.99 and we did not use this website.

    Business Response

    Date: 12/12/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ****** ****** **********************

  • Initial Complaint

    Date:10/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Wednesday October 9, 2024 this company charged my credit without my permission. I never ordered anything from them, nor have I ever even heard of them.

  • Initial Complaint

    Date:10/09/2024

    Type:Product Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My child support card has been getting money taken out of it from this company for a couple months now! I had to switch cards and dispute the other chargers! The last time was august that I noticed! I wrote the “company” about my refund and told them to stop taking money out of my account and I’m going to report them as fraud. Someone named ****** ******, who claims to be the owner wrote me back and told me give her my purchased number and lay 4 digits of my card number to issue the refund; I responded and let her know that I NEVER purchased anything from them, Im not sure what your company is and I switched my card again because they been in my account and she never responded after that! I just wrote them again Oct 8th, 2024) asking where is my refund still no reply, so I’m here filing a report to try and get my money back from these people!

    Business Response

    Date: 10/11/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 10/11/2024

    I didn’t purchase anything from this company it just says $15 was deducted from my account on August 5,2024 from them, this is why I’m reporting them to fraud because I never purchased anything from this company! I already sent over my screenshot proof from my account of what was taken out and when it was taken out! I told them my last 4 digits of my new card! I informed her that I didn’t purchase anything as well.

    Customer Answer

    Date: 10/14/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: I didn’t purchase anything from this company it just says $15 was deducted from my account on August 5,2024 from them, this is why I’m reporting them to fraud because I never purchased anything from this company! I already sent over my screenshot proof from my account of what was taken out and when it was taken out! I told them my last 4 digits of my new card! I informed her that I didn’t purchase anything as well.

    Regards,

    ******* *****

    Business Response

    Date: 10/17/2024

    Hello dear customer,

    You haven't provided the last 4 digits of your card.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 10/18/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because: I literally told her the last 4 digits of my card in the email, which I have attached a screenshot of AGAIN! It’s  2269 like stated before and sent over in the email. I just want my refund and then to stay out of my account! 

    Regards,

    ******* *****

    Business Response

    Date: 10/21/2024

    Hello dear customer,

    I couldn't find any orders based on your information.
    Perhaps your order was made from another card.
    Or maybe you have some kind of virtual cards?
    Please check the correctness of your data again.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 10/22/2024

    [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

     Complaint: ********

    I am rejecting this response because:I have ALREADY STATED I DIDN’T ORDER ANYTHING FROM THIS COMPANY AND I CHANGED MY CARD OUT!!!! I just want my refund of the $15 that was taken out of my account THANK YOU!!! I ALREADY SENT SCREENSHOTS OF THE MISSING $15 SO IM CONFUSED ON WHATS TGE PROBLEM!! YOUR NOT GOING TO FIND ANYTHING BECAUSE I DIDN’T PURCHASE ANYTHING FROM YOUR COMPANY THAT’S THE WHOLE REASON AS TO WHY THIS IS HAPPENING! 

    Regards,

    ******* *****

  • Initial Complaint

    Date:10/08/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I never ordered anything from this business, nor did I receive anything from this business, but was charged regardless.

    Business Response

    Date: 10/11/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

  • Initial Complaint

    Date:10/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged an amount of $5.99 USD on my card. I have never bought anything from this website nor ever heard if it.

    Business Response

    Date: 10/07/2024

    Hello dear customer,

    I am Summer Benton, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    Summer Benton
    https://cookingits.com

  • Initial Complaint

    Date:10/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent charge appeared on my bank account of $8.99 for ********************. This is not a real business, *** never heard of this organization and *** never ordered anything or any subscription from them.

    Customer Answer

    Date: 10/04/2024

    Called my banking institution and they determined it was fraud. Currently awaiting refund and the card has been closed. 

    Business Response

    Date: 10/07/2024

    Hello dear customer,

    I am Summer Benton, the owner of cookingits.com
    Could you provide more information about your transaction, please?
    Because I can't find any orders without additional information.
    To find your transaction I need to know

      -Your full name.
      -The date and the amount of the transaction(s)
      -The last 4 digits of your card 

    This way I can find your transaction and make you a refund.

    Thank you
    Summer Benton
    https://cookingits.com

  • Initial Complaint

    Date:09/09/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have never heard of this company yet I have a charge on my debit card from them. I had to cancel my card because it’s the weekend and I know this is some sort of scammer **. How y’all got it I don’t know but I will say I hope y’all get caught and shut down. Get a real job lazy *** this is insane.

    Customer Answer

    Date: 09/24/2024

    This company keeps billing my bank account and luckily this time it was declined by my bank but I’ve never signed up for this and I called the number and it’s clear it is scammers. I’m reporting them after this. Beware!

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A charge showed up on our visa for "VISA - 01/21 COOKINGITS.COM ************ GA ******" We have nver purchased anything from this company nor heard of it.

  • Initial Complaint

    Date:01/02/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $ 8.99 by this company when I did not purchase anything from them.

    Business Response

    Date: 01/05/2024

    Hello dear customer,

    I am ****** ******, the owner of cookingits.com
    I couldn't find your order by your name ********* ******.
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    ****** ******
    **********************

    Customer Answer

    Date: 01/08/2024

    My bank has reversed the charge of $8.99 and credited my account.  No further action is needed by the company.  

    Customer Answer

    Date: 01/08/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ********* ******

     

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I find a pending unauthorized ACH transaction to Cookingits.com on my online bank statement. I want to know how/why this has occured, where and how did they get my account information, and I want this situation halted and rectified immediately. Phone calls go to a "busy number", emails have not been returned.

    Business Response

    Date: 01/05/2024

    Hello dear customer,

    I am *******************, the owner of cookingits.com
    I couldn't find your order by your name **************************
    Probably this order has been made in a different name.
    I need to know a bit more information to find your transaction.
    Could you tell me your full name, zip code, the date, 
    the amount of the transaction and the last 4 digits of your card please?
    This way I can find your transaction and make you a refund.

    Thank you
    *******************
    ****************************

cookingits.com is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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