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Business Profile

Delicatessen

American Deli

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delicatessen.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a house salad and it came with added mushrooms. I am allergic to mushrooms. I called and tried to get my order replaced and they were not helpful. I spoke to the owner but he lied and said he was a manager named ***. The next day I spoke to the actual manager named *** and he confirmed he didn't work the day before. The owner ultimately laughed at me hung up and didn't do anything about the fact that I could have had an allergic reaction. Their menu says nothing about mushrooms coming in any of their salads. I must have gotten someone else's order.

    Business Response

    Date: 02/03/2025

    Hello BBB. 

    Please do your own due diligence first and ask this charmer that complaint to show you the number that's she called to speak with the "manager" 

     

    I've come to the conclusion she is complaining about the WRONG location. 

    I have never had a manager named "***" nor have we ever had an issue resolved in the matter that she claims we did. 

     

    We have a 100 on our health score and we let all customers know of ANY of the 5 major allergens, as you know, we cant possibly get a 100 on our health score unless we have all things up to par. 

     

    Please fix our bbb score after checking with this customer. I assure you, she called and had this issue with the other American deli in ************ vicinity. 

    I will sue this lady for defamation if that is the case. How can you accidently complain to the wrong location. This is a purposeful act.

American Deli is NOT a BBB Accredited Business.

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