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Business Profile

Flooring Contractors

K&M Floors: Atlanta Hardwood Flooring Installation & Refinishing
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Complaints

This profile includes complaints for K&M Floors: Atlanta Hardwood Flooring Installation & Refinishing's headquarters and its corporate-owned locations. To view all corporate locations, see

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K&M Floors: Atlanta Hardwood Flooring Installation & Refinishing has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/15/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid over $5000.00 for flooring in bathroom den downstairs removal of carpet upstairs landing and stairs.Removal of wood flooring in den all replaced with LVF. Stairs were done poorly mostly cut wrong with big gaps. One of the steps had broken off. ***** informed me due I did not buy right material. They wanted me to buy all materials again and they would reinstall. Not when they did not install correctly the first time in which they should own. They should redo all and pay for it. As a consumer that just wants it done right and to be treated fairly when paying for quality work.

      Business Response

      Date: 02/27/2023

      Customer supplied all of her own material. The job was started and stopped by another contract when we came into. See pictures in signed proposals. 

      ***** contracted with K&M to finish a bathroom install. We went out on Jun 16th, 2022 and she ran out of material. ***** our rep had measured and told her how much material to have onsite and it was listed on the proposals. She then wanted us to come out for a floor and stair project. Again, she was supplying her own material. We installed stairs and floors on June 28th & 29th 2022. K&M typically recommends we provide the material because we know the quality of it and can offer a material warranty as well as a labor warranty. ***** went over this with her verbally.  She was not there the day of install but her daughter was. Installer discussed with the daughter that the material that was provided for the stairs was not "treads" it was a bullnose end that would come off if any weight is added to just that area. ***** then called ***** and she said to go ahead and install. We went back out for a repair on July 20th, 2022 and reiterated this would keep happening and recommend she picked a better product.  Again, we cannot warranty material we do not supply.  We have reached out to customer directly to have our owner meet with her onsite to review project and come to a resolution. Voicemail left on 2/27. 

      Please let us know what else we can provide or do for this complaint. 

       

       

       

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