Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Before breaking this all down here were the numbers:175 an hour for THREE movers with a 3 hour minimum. In total my move cost around $800.4 hours of service + the $100 tip to the movers who damaged my property & left an item on the back of their truck.- I was quoted around 700-1200 dollars to move a 1 bedroom apartment from one side of the city to the other. That fee included 3 movers at about 175 an hour with a 3 hour minimum. - I was charged 175 an hour for 3 movers but the 3rd guy was an hour and some change late. They told me this as soon as they arrived to my Apartment, and funny enough I was still charged as if he was present.- Ive had had all my furniture in both apartments (old&new) delivered & put together by whoever or whatever store I bought it from. When it was time to move my $900 couch & $600 chair out of my old apartment. they couldn't find a way to get it (the couch) downstairs through the elevator, they asked me how it was delivered when I bought it (in 2022) & I told them that they brought it up the elevator with no issue and all I knew was that the legs of the ************* were detachable. At some point, between them taking my $900 couch out of my apartment, down the staircase, onto the truck,& into my new apartment, they busted/ tore the seams on the bottom of the armrest of one side of the couch, with a small gash at the top of the armrest. The couch now also wobbles so who knows what kind of internal damage was ******* $600 chair was also damaged.- I noticed the damaged to my furniture immediately. The head mover asked for a tip & regretfully I did tip them (Especially with the lack of care my furniture was given) $100 cause at that point I was annoyed and wanted them out of my place.- Left a Mirror on the truck that they had to bring back - Now that I am fully moved in ive realized that I am missing another item that I know was packed in a bin that was loaded on the Truck.- not providing pics because they have them all in their email

  

  Business Response

  Date: 01/10/2025

  ****** ******** (Owner)

  Customer Answer

  Date: 01/10/2025

  partial response, unable to respond. 

  

  Business Response

  Date: 01/13/2025

  ****** ********.

  We are terribly sorry for and inconvenience we have caused this customer. Before his move the customer signed "insurance option: A", which covers his items .60 cent per pound. Based on his items weight and size he was offered $60.00. All of these details are noted in the moving contract. We always try to provide a damage free move, but sometimes unfortunate incidents accur. If the customer has any questions or would like a copy of his contract please call us at ************. 

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 6, 2022 **** the Great Moving was hired for a local move of my home from *******, ** to *********, **. The contract was for 4 movers and a 24 ft truck to load at *********** and make one stop at ******************************** to pick up additional items, all to be unloaded at my home in *********. In our overview we discussed the rough estimate of items at the 2nd stop to be loaded (~20 boxes and a refrigerator).When the crew arrived there were only 3, 4th eventually showed up. The crew leader walked through the home with me as I showed him the items that would need to be handled with care. I stressed to him the value of the Impressions Vanity set that was located in my bedroom and asked him to show the utmost care with the items. He told me that I should also definitely sign up and pay for the insurance, which I did. The crew continues to disassemble, wrap and move the furniture and other items to load onto the truck. Once the truck was unloaded hours later they headed to the Cherry Ridge address to my understanding to pick up the items from there. My Mother lead them to the house while I locked up the ********* home to follow. As I pulled up to Cherry ******* over here the crew telling my Mom they are not willing to load the boxes and are only willing to take the necessary and the refrigerator. After some frustrating conversation they loaded 6 boxes and the refrigerator to return to the ********* home. They were supposed to assemble the couch, bed(s) and unwrap the items that were moved once unloaded. As they began to do so the Crew leader shows me that they have damaged multiple items including the vanity that I pointed out earlier. I filed the insurance claim and reached out to the owner to talk to him about my experience, where he replied "You know you don't to to talk to the owner" as if it was beneath him to have the conversation. Nonetheless the claim comes back with no coverage for the damaged items and a $60 courtesy offering!

  

  Business Response

  Date: 11/03/2022

  ******************************  We are very sorry for this move being anything less than perfect. When the customer reached out to me, I immediately contacted her to hear her side of the story. We do have a claim process that each customer signs that demonstrates how to properly file a claim. Our moving contacts states that we do not cover glass unless it's crated by our firm. Please call our office at ************ and speak with our operations manager, *****. We can arrange to have your other items repaired. We appreciate your business and truly apologize for any inconvenience we have caused you. 

  Customer Answer

  Date: 11/07/2022

   
  Complaint: 18353838
  
  I am rejecting this response because: I have already followed the moving company's "claim process" where they offered me a $60 settlement for "Good Will" and for me to release the company from liability of the damages via a notarized document but no resolution for the replacement or repair of the $2500+ worth of items that were damaged. Also, the Crew Leader explicitly told me that the damages would be covered since I purchased the insurance. This discussion happened before and again after the damage was noted on the specific items.  That is misleading and poor training of your employees if that is false information. The moving crew packed, wrapped, and prepared all of the items that were damaged prior to moving.I combed through the paperwork that was signed the day of the moving, nowhere on that documentation does it say it doesn't cover glass.

  It doesn't appear as if any insurance claim really gets filed, more like a 3rd party site to submit documentation. There is no transparency to the process where I could see that an adjuster was assigned or any review was done by an underwriter or anyone else. 

   

  Sincerley,

  ***********************

  
  

  

  Business Response

  Date: 11/07/2022

  We apologize for any inconvenience we have caused you. Please call our office at ************ and we can arrange  a time have your items picked up and repaired.