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Business Profile

Roofing Contractors

J & S Roofing & Home Repair, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Roofing Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** was hired to replace roof. The roof has leaked every since he replaced it. The front side of my home has multiple spots on the roof and ceiling. The light fixture in my grandsons room has shorted out due to the leaking new roof. He has an excuse for everything and cant seam to fix the problem. Never comes to check or repair the roof when he says hes coming. Keeps saying hes going to replace the roof but its been 1 year of us contacting him and him giving false appointments and never showing up to fix anything.

    Business Response

    Date: 07/11/2023

    We replaced the part of the roof that she was complaining about this past weekend.  Once we tore it off we saw there was no leaks.  That picture is from before the original roof was replaced. But there was no sign of the roof leaking. 

    Customer Answer

    Date: 07/11/2023

     
    Complaint: 20287426

    I am rejecting this response because: He did in fact replace part of the roof that WAS LEAKING.  that picture was after the roof was originally replaced by J&S. We have not has any rain since he repaired his work from the first install.  I will update the BBB and J&S roofing after the next rain. My ceiling and walls had no damage prior to his new roof install.  The only leak I had was in my kitchen dining room.  None of the bedrooms leaked before he installed the new roof. All of the damage was done after he installed the new roof. We still do not have a working light in my grandsons room, were the leak was coming thru his light fixture. He promised he would fix the light. But iam not holding my breath.  He didn't fix the roof until I contacted the BBB.

    Sincerely,

    ***********************

    Business Response

    Date: 07/11/2023

    First thank you for letting us know the next time it rains and lets see how it does.  We did not just come out there because you made a complaint with BBB.  I handle all the emails and I have not been here.  I just opened the complaint this morning which is the 11th. That is why we just responded to it today.  But I do understand your frustration.  We will get someone out there to fix the light asap. 

J & S Roofing & Home Repair, LLC is NOT a BBB Accredited Business.

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