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Business Profile

Senior Living

Harmony at Douglasville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Senior Living.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 2, 2022 I signed an agreement with Harmony Senior Services to reserve a room, to live in their facility that was under construction, in Douglasville, GA; I paid by check, the required Reservation amount of one thousand dollars ($1000.00). The Agreement (attached) clearly states and is highlighted by Harmony, that the Reservation Deposit is fully refundable. On January 7, 2023, I contacted my Harmony Salesperson in writing, stating that I would not move into the facility and requested a Deposit refund. On January 27, 2023 I again, in writing, requested a refund for my Deposit. Each time the Salesperson stated that she would contact their corporate office regarding issuing the refund check. The Senior Salesperson for the Douglasville location telephoned me and confirmed my refund request. On February 19, 2023 I made my last written request for the $1000.00 refund, As of today, February 25, 2023, I have not received a refund. It has been nine weeks since I first requested a refund. The building is still under construction, has not opened, and prospective clients have been allowed to enter.

    Business Response

    Date: 03/09/2023

    Hello **********************,

    Our sincerest apologies for the delay in your refunded deposit! Our Accounts Payable team has assured me you should be receiving the refund check within the next few business days. Thank you so much for your patience throughout the refund process and please don't hesitate to call if you have any questions for our team.

    Warm regards,

    Harmony at Douglasville

    ************

     

    Customer Answer

    Date: 03/09/2023

     
    Complaint: 19499103

    I am rejecting this response because: For more than ninety days, I have received apologies and statements that reflect that within a few days, I would have my money; it's in the mail. The words are empty promises. The only sufficient response is the one I currently WANT to give, REFLECTING  that I finally received what I have repeatedly asked for - my refund of $1000.00.

    Sincerely,

    ***********************************

    Business Response

    Date: 03/30/2023

    Hello, 

    Harmony records show that check number ****, was issued on 3/8/2023 and was cashed on 3/13/23. To our knowledge this issue has been resolved since that date.

    Thank you.

     

    Customer Answer

    Date: 04/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************************

Harmony at Douglasville is NOT a BBB Accredited Business.

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