We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Abercrombie Triple H Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Abercrombie Triple H Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Abercrombie Triple H Towing has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed to them from the side of the road. I was in commication with triple h towing after locating my car by reporting it stolen. I spoke to **** back and forth. Our last conversation was that I would have to sign the car over. I told **** who works at the front desk it would take me sometime to get go get my title. When I returned my car was gone. They did not notify me or send a letter in the mail. They also do not have legal rights to my car, (claiming ownership). My car title is still under my name and everything is registered to me but yet they moved my car. When I came back to get the information about my vehicle I was told by a man I can't not get the information and that I can pay and get my car. After back and forth with the police. I called triple H towing again for the location of my car. When I called that location, which was *********** recycling. They then told me they had bought my car from triple h towing and that it was smashed. I ask them for paperwork. They told me they didn't have no paperwork and that tripple h towing has it. I have never been in this type of situation, and they stole my car and sold it without proof of ownership. Based of my experience with them this can't be the first time they have done this. Was bought by ***** on the 8th of December

      Business Response

      Date: 12/26/2022

      The **** ******* Elantra was impounded to our lot on Sept 7,2022 per the request of the ******* Co sheriff ***** It was left abandoned on the side of *******************. Per the sheriff **** impound inventory sheet, it had a busted  back left window, right side wrecked from front to back, trash, baby shoes and black glasses were in the vehicle.The owner had every opportunity to get the vehicle out of our lot & retain her belongings. I spoke with her on Sept 10 & the total was $250 to get it out that day. I know she came at least 2 times to see if she could get the vehicle to start, which it did not. I did send a letter to her on Sept 13 to an Albany address which the vehicle is registered. After she had come out to the lot on 2 different occasions, I didn't think she would retrieve her vehicle, as storage fees accrue at $25/ day. After 30 days, vehicles are deemed abandoned. We can not hold vehicles for month on end, as we do not have room in our storage lot to do so. We sold the vehicle on Dec 2,2022, over 3 months from date of impound.

      She has every opportunity to retrieve her vehicle & get her belongings out, as she had been to our lot twice & knew storage fees were accruing daily.

    Abercrombie Triple H Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.