We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Heating and Air Conditioning

Aire Serv of Dublin, GA
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On *******, a technician came to our home at our request to service or provide routine maintenance to our ****** (on demand) hot water heater that is right at 3 years old. We asked to have the system cleaned/flushed. The technician came inside and announced he had accidentally broken the water valve while attempting to turn it on after servicing the unit. He left and went to the office to see if they had a replacement. He returned with a replacement valve and stated we would have to pay ($260) for the new valve. My husband and I disagreed on having to pay for it since there wasn't anything wrong with it...and he broke it. He contacted his manager who essentially said if we want the valve replaced, we would have to pay. The technician after another hour of arguing, agreed to only charge $110 and so we felt we had to buy it in order to get hot water. I would like that money refunded since we were not at fault. We have the broken valve and it is clean, no calcium buildup...no reason it should have broken.

    Business Response

    Date: 01/31/2023

    On Friday afternoon ********** your husband ******* approved the water heater service and did not want us to move forward with the repair and that he would install the part himself that we were able to provide. I spoke with your husband ******* on Monday ********** after seeing your reviews on ******* ***** and our website. I apologized for any confusion and asked if there was anything we could do or if I needed to follow up with him. He said everything was fine and he was glad to have hot water.  I have tried to contact you and could not reach you. If you feel you need to speak to me directly, please give me a call at *************

    Customer Answer

    Date: 01/31/2023



    Complaint: ********



    I am rejecting this response because I spoke with the manager this afternoon and he has agreed to refund the $110 paid for the new valve.

    My husband was asked to explain what happened and he did so but a refund is requested. Manager states he will mail a refund.



    Sincerely,



    ******** *****

    Business Response

    Date: 02/09/2023

    I have mailed your refund and you should receive it shortly. Thank you for working with us and I am sorry for any confusion. Thank you. 

    Customer Answer

    Date: 02/09/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 1******** and find that this resolution is satisfactory to me. I have received the refund.



    Sincerely,



    ******** *****

Aire Serv of Dublin, GA is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.