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Business Profile

Urgent Care Clinic

Fast Track Immediate Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Urgent Care Clinic.

Complaints

This profile includes complaints for Fast Track Immediate Care's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fast Track Immediate Care has 6 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      From ********* I lived in *******, *******, and was a ******* *** *** ***** ****** ***** ** *********. Our Insurance company, **** ***** **** ****** of *******, was contracted with ********* Urgent Care in *******, *******, to provide urgent care services. ********* Urgent Care was eventually purchased by Fastrack Immediate Care. I patronized ********* Urgent Care from 2012-2018 and always paid my deductible, which is documented through my former insurance company. In July ****, I moved to *********, *********, but maintained a Post Office Box in *******, *******. On June 6th, 2021, I received a bill from Fastrack Immediate Care at my ******* post office box seeking $1162.31 from doctor visits in 2014, 2015, and 2016. I called my former insurance company, **** ***** **** ****** of *******, and spoke to a representative who contacted Fasttrack Immediate Care and provided them with proof of payment by both the insurance company and myself. The representative told me that the situation had been cleared up and commented that this was a widespread occurrence with Fasttrack Immediate Care. Beginning in June 2022, I received a bill from Fasttrack Immediate Care at my ******* P.O. Box seeking $218.32 for a doctor's visit in 2014. I decided to reach out to the BBB at the insistence of a former colleague who still lives in *******. We are soon to be nine years removed from 2014, and I am still getting bills for services that were already paid for by the insurer and myself. I cannot seem to get Fasttrack Immediate Care on the telephone, so this is perhaps the best way to secure a resolution.

    • Initial Complaint

      Date:08/22/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started receiving bills this year for a visit from *********** There was a mistake in the billing process in 2015/2016. After a lot of back and forth, my insurance provider (at the time) assured me that it was resolved and I should ignore any more contact from the clinic. 6 years later bills started showing up again. Tried calling and talking to someone but they had no information about the previous situation at all. The person I spoke to just kept telling me the dollar amount I owed in a threatening manner.

    • Initial Complaint

      Date:07/21/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am randomly getting bills from Fast Track from about 3-4 years ago. I have made several attempts to call and speak to someone about it. Each time, I am told I have to leave a message for a manager. A manager never calls me back. This has happened over 10 times. I also tried the website that is listed on the bill to see a balance and the website does not even work.

      Business Response

      Date: 07/25/2022

      Business Response /* (1000, 5, 2022/07/22) */
      Please let us check with the billing company. Please disregard the bill for now.

      Thanks


      Consumer Response /* (2000, 7, 2022/07/22) */
      (The consumer indicated he/she ACCEPTED the response from the business.)

    Fast Track Immediate Care is NOT a BBB Accredited Business.

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