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Business Profile

Audio Visual Equipment

Proreck Audio, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Audio Visual Equipment.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/19/2025

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased an audio system from the company on 4/3/25 and with this purchased I was guaranteed that what I ordered would be sent out for delivery within twenty four hours. After the purchase was made, I didnt receive any information on delivery for about a week. After that, I received an email from them saying they have encountered a delay and will not have any of the items the item that I purchased for two more weeks. Originally, I had agreed, however I came across a similar item and purchased it. I kindly reached out and explained to them that I requested a refund, and it was rejected and they offered a 5% discount. I emailed them once more with the same request, and they responded that I had already said that I would wait (which I did), and offered me a 15% discount. Regardless of the situation, I feel I am entitled to have my money returned for an item that they dont even have to be shipped to me. I now have to call my credit card company and have them stop the payment.

    Business Response

    Date: 04/26/2025

    Dear BBB of *************, ****** & NE Georgia Team,

    Thank you for bringing this matter to our attention.

    We would like to inform you that we have already processed a full refund for the customer regarding this issue. Please find the attached documentation confirming the refund.

    We value our customers and always strive to provide the best service possible. Thank you for your time and assistance.

    Best regards,

    Proreck

    Customer Answer

    Date: 04/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 11, 2025. *** $215, They tried to scam me 2X. I bought a defective speaker from Proreck. I was trying to replace or repair it. After giving bank info, my bank informed me 2 transactions has taken place and need more info. The other was I was instructed a ****** transaction that was too suspicious. After the 2 failed attempts to scam me. Proreck never called back.

Proreck Audio, Inc is NOT a BBB Accredited Business.

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