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Business Profile

Closet Organizers

Closets By Design of Atlanta

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Closets By Design of Atlanta's headquarters and its corporate-owned locations. To view all corporate locations, see

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Closets By Design of Atlanta has 2 locations, listed below.

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    Customer Review Ratings

    1

    Average of 13 Customer Reviews

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    Review Details

    • Raven M

      Date: 06/15/2023

      I regret calling Closets By Design. My sales rep came in, took measurements and **** what I could get on paper. After a few days I started hanging clothes in my builder grade closet and realized what she designed still wouldnt address my storage problem. Per the contract customers only have 3 days to cancel via mail. It was 10 pm and all mailing services had closed so I sent my rep an email asking to cancel for now until I had more money to spend on a more sophisticated design. She responded the next day and said it was too late. That same day I texted her a picture of a closet I thought would address my issues. She told me she would call me later that day and we would talk. Four days went by and I had to reach out to her again. We never talked on the phone so I couldnt clarify what she initially designed and what to expect. I sent yet another follow up message asking for a 3D rendering because all I received was some rectangles drawn on paper. She said she would get with her manager. Again no follow up on her part. The last time I communicated with her was on May 18th via text. That same day I called the office and tried to cancel. The guy I spoke with wasnt willing to accommodate my request. I explained what I was getting wouldnt fit my needs and I was no longer interested in the system or service. He told me I could get another closet done which again is forcing me to accept something I dont want. Even if I moved out of my house they refused to cancel. They said they can install somewhere else where there is a Closets By Design branch or I can ask someone I know if they needed a closet system but I would have to get that person to pay me back and not Closets By Design.Nothing I was quoted for is custom made or required special fabrication. In actuality the system that was designed is no different than a DIY system. Its 2023 and for mail to be a customers only option of cancellation is outrageous. You dont even get a 3D rendering.

    • Anil Y

      Date: 06/13/2023

      Terrible company with horrible installer and scheduler. Left our work with incomplete and imperfect install even after 3 visits they got the door sizes wrong. Then installed the door pulls in the wrong place...then they keep you holding on the phone

    • Jessica C

      Date: 07/27/2022

      This location has been the absolute worst to deal with. I had my appointment scheduled for around 8 weeks and the night before they called to confirm that they would be there the next day. They NEVER showed up or called to tell me that they needed to reschedule my appointment due to staffing shortages. I had to call the office multiple times to attempt to rectify this and reschedule the appointment (this was on a Wednesday). They rescheduled me for Saturday at 12:30 pm-they again did not show up on time and did not arrive at my home until 3 pm for a 4 hours install. There were several things that were missing and not installed and the measurements were not done correctly by the sales person. I have had no phone calls from the office to again schedule for someone to come out and finish this job. I have had to call the office multiple times again as if you do get someone on the phone they promise to have someone call you back and no one does. At this point the job is not finished but Closets by Design went ahead and charged my credit card for the remaining balance with nothing scheduled to finish. This company does not care about the customer at all and just wants to run off with your money. No one has tried to make this right!

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