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Business Profile

Colleges and Universities

Virginia University of Integrative Medicine

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:07/25/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am currently attending my third quarter at ****. Upon selecting my courses for the master's program, I noticed that the preselected courses to choose from included classes that I've taken at **************************** in 2019. The completed courses are Medical Terminology, Anatomy and Physiology 1-3, Introductory Biology, and others. A transcript is required during the application process, so VUIM is aware and has the official document.When I saw this mistake, I reached out to ***************************** (Assistant Director of Admissions). I've made several calls and left several voicemails. Also, I sent several emails, and he never looked into this mistake that took place on their end. He sent me an email on February 20, 2024, stating that I needed to submit a transfer review and pay $400.Why would I need to submit another form when they have the transcript? And why should I be required to send more money after I've wasted thousands of dollars retaking courses that I passed with a B? I've also reached out to ***************, and she redirected me to *****************************.This isn't fair, and I believe this is due to discrimination. The reason I believe this to be true is that I personally know two other students (Caucasian) who went through the same massage program as me and weren't required to retake those courses. I've wasted money and time, and I feel devalued since no one took the time to call me back after I requested it. Instead, they take my money and ignore me.This is my final attempt to get their attention before seeking legal action.

    Customer Answer

    Date: 07/23/2024

    I am currently attending my third quarter at ****. Upon selecting my courses for the master's program, I noticed that the preselected courses to choose from included classes that I've already taken at **************************** Massage degree program in 2019. The completed courses are Medical Terminology, Anatomy and Physiology 1-3, Introductory Biology, and others. A transcript is required during the application process, so VUIM is aware and has the official document. When I saw this mistake, I reached out to ***************************** (Assistant Director of Admissions). I've made several calls and left several voicemails. Also, I sent several emails, and he never looked into this mistake that took place on their end. He sent me an email on February 20, 2024, stating that I needed to submit a transfer review and pay $400. Why would I need to submit another form when they have the original transcript? And why should I be required to send more money after I've wasted thousands of dollars retaking courses that I passed with a B? I've also reached out to ******************* and ***************, and she redirected me to *****************************. I personally know two other students who went through the same massage program as me and weren't required to retake those courses. I've wasted money and time, and I feel devalued since no one took the time to call me back after I requested it. Instead, they took my money and was responsive in the admissions phase but now that I am enrolled me and my issues have been ignored. This is my final attempt to get their attention before seeking legal action.

    I attend the campus in ******* listed below however, the main campus is in Virginia.

    Company name: Virginia University of Integrative Medicine 

    Address: *****************************************

    Phone number: **************

    Secondary Address: *************************************************************

    Seconday Phone number: **************

Virginia University of Integrative Medicine is NOT a BBB Accredited Business.

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