We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Communication Consultant

Media Temple Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Communication Consultant.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been Media Temple customer for almost 10 years. Since mid-2022 they where bought by ******* and the service quality got poor and poor. The service subscription jumped from $240 to $300 and I decided to keep the service paying monthly, but they want to change it. I don't have $300 to reactivate the service and all my client data are with them and they are threatening me to delete all my data if I don't pay the full annual price.I just want to have access to my data and pay by the service monthly. They are against GDPR not allowing me to access my data, even I'm agreeing to pay for it montly.

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    MediaTemple, once a very stable hosting company which was some years ago bought out by GoDaddy, but was left with good support and services has recently diminished support, given long term customers inferior services while also nearly doubling fees in the past several months. Here are the issues:1. Lack of support - Phone wait times over 2-hours + No response on chats + retiring the support ticket process as of last July. No one responds for weeks on end, not to email requests for support, nor social media direct messages.2. All of a sudden a few months ago our fees at $18/ month for hosting grid (already high in the business) went up to $29/ month. Unaffordable for a small consulting group such as we are. We have paid, reluctantly because we've hosted with them for 20 years.3. our emails have not been working properly for over a month now and I have been trying to get support sorted out without any response for over a month.4. 1-week ago we made the company decision to transfer our website to a new hosting company. I went onto MediaTemple, correctly chose to unlock one of our company domains we purchased, got the authorization code for the transfer and then my other hosting company came back and said MediaTemple had locked the domain and they couldn't transfer. I finally got a response from MT via email that it was unlocked and I could transfer now. I tried again.5. Today I find out they suspended the account on our main company site due to a payment issue. The bill was paid, but getting billing support has also been impossible. Now the transfer code we needed to change to new hosting company was sent to my main email, which I can not get.We're going in *************** ago GoDaddy was known for this kind of domain hijacking and bad practices. Seems MediaTemple as GoDaddy is now trying to hijack the account.CUSTOMERS BEWARE! we don't make this review lightly. We were 20-year loyal customers now treated like we don't exist.

  • Initial Complaint

    Date:11/08/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made multiple attempts to contact the Media Temple billing department via chat and phone. I was misinformed about my billing and would like it corrected.

Media Temple Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.