Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally request a full refund of $7,943.25 paid on November 16, 2024 for educational services provided by *****, MD location failed to meet the advertised standard of service and contractual obligations for **** test preparation. My two daughters enrolled in **** test preparation services at ***** location based on explicit claims on website regarding **** test preparation capabilities. We purchased 100 units for thrice-weekly sessions leading up to their **** examination. However, the services provided substantially failed to meet both advertised claims and reasonable quality expectations. While your website explicitly advertised **** test preparation services, it became apparent that your tutors demonstrated a fundamental lack of knowledge about the **** exam structure and content. The preparation provided was inadequate and inappropriate for **** test requirements, suggesting a significant disconnect between advertised capabilities and actual service delivery. The quality of instruction presented serious concerns throughout our enrollment. Our daughters repeatedly found their questions were either ignored entirely or hastily addressed in the final five minutes of sessions. Despite being enrolled specifically for **** preparation, there was a noticeable lack of structured ****-specific curriculum. We made multiple good-faith attempts to resolve these issues through appropriate channels. We raised our concerns several times to the onsite manager, *****, who provided assurances that improvements would be made. However, despite these repeated promises, no meaningful changes were implemented, and management failed to address the fundamental issues with the service delivery. My daughters' **** test scores were actually lower than their diagnostic scores. This decline is particularly noteworthy given their demonstrated academic excellence, as evidenced by their current academic performance at ********************************, where they have achieved 7 As.

• Initial Complaint

  Date:01/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid thousands of dollars to this company for our daughters student. We have requested a refund for our money and were promised we would get a refund, but we never received the refund. Owners not responsiveness. Please call us ASAP with the status. If we do not hear from you we will refer this to our attorneys and file a formal complaint.

  Business Response

  Date: 02/03/2025

  To Whom It May Concern, 

  Mrs. Edouni purchased a C2 Education tutoring program in May 2015 for ******************************************** September 2015 for 150. Those programs expired in November 2016 and March 2017. 

  From May 2015 October 2017 Mrs. ******* daughter attended 201 hours of tutoring; attending 19 hours of instruction beyond the program expiration date. Had ******* continued to attend sessions she would have been allowed to use all 250 hours well beyond the expiration period.  

  Ms. ******* daughter has not attended a C2 session since October 2017 and we have had no other contact with this customer. 

  Ms. ******* latest contract expired in 2017 so she is not eligible for a refund. 

• Initial Complaint

  Date:10/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased 500 (+bonus) tutoring hours with C2 Education in 2017 at their *****************. We were told that the hours never expire and the more we purchase the better price we would get. C2 has been enticing customers with bonus hours and discounts to lure you to purchase ******* late 2022 early 2023, C2 started to force customers to resign existing contracts without explicitly telling the reason. What was not told is that they put an expiration time on the contract. Fortunately, we discovered it, many customers didnt. In our case,it was also too close for us to reasonably finish. We hence refused the unilateral change.Furthermore, C2 runs a non-transparent business. There is no way to track your usage and balance. It is whatever they say when you ask. We had hours under both of our boys' names. In the initial renewed contracts (they were sent through DocuSign), we had 80 hours and 77 hours from our two boys. In later contracts, they dropped the 80 hours under our older ones name.On Tuesday Feb 06, 2024, I delivered my son to his scheduled class at 5:30pm. We were refused entry by *********** center director ******** *********. She refused to let us in regardless of what we said. I had to call the police because of the dispute.Millburn police responded. Ms. ******** ********* and her boss (******* *******, Vice President of ************** Operations, C2 Education) told the police that they would refund us the tuition, but we can no longer go to their facility, a private property according to them.Ever since then, we have tried multiple times to contact them for a refund. Never received any response. I have contacted the ********************************* and opened an investigation. Till today, they only acknowledged only one boys remaining hours and there has been no satisfactory resolution so far. I have evidence from their employee email acknowledging the misleading and the remaining hours under both boys names.

• Initial Complaint

  Date:09/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to make you aware of an unfortunate incident I experienced with C2 in *******. In 2022, we sought out C2's test prep services to help my daughter with a test for private school. We only needed about 50 hours, but we were convinced by the director, *****************************, to take the 100 hour package since we could share those amongst our children and the hours would never expire. This was communicated verbally but also in writing in an email she sent us (I have this as proof). She sent contracts for us to sign and reassured us that even though the contracts stated the hours would expire in 18 months, she would just extend them from year to year with no expiration date, as she promised. In August of this year, I was contacted to be told the 58 hours I had remaining would expire in March 2025. This was not what was promised - I reached out to *****, the new director, as well as the regional supervisor, ********************************* (who was extremely rude), and nobody has stayed true to the written promise that was given to me when I sought out services in 2022. Aside from now keeping thousands of dollars that I won't be using, this is just extremely poor business practice. They are swindling customers out of thousands of dollars, as can be seen by the number of similar complaints filed here.

  Business Response

  Date: 09/27/2024

  ********* originally enrolled her daughter in a 100-hour program in March 2022. That program expired in September 2023, but at that time we offered and extension on her remaining 58 hours through March 2025. We are willing to offer Ms. ****** another 12-month extension when she is ready for her daughter to resume sessions. We will reach out to her soon to make this second, but final extension offer.

• Initial Complaint

  Date:08/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $16, 575 for 300 of tutoring hours for my daughter who is in junior in high school on July 13, 2022, and signed a contract. My daughter was able to complete 188 hours due to being a lacrosse player and intense school courses. I explained C2 college counselor that she is a student athlete and was able to complete 188 hours and asked permission to complete her paid tutoring hours this year. I was told to send an email to their regional director and explain that she won't able complete her paid tutoring hours and allow her to complete it. After 3 weeks of wait and communication we were told that the contract is inactive and she can't complete her paid of tutoring hours.The contract first page doesn't show an expiration date, and second page that an explanation but again doesn't show an exact date of expiration. The college counselor didn't communicate the expiration date nor called us and ask an extension of the contract to use the paid tutoring hours.Therefore, we weren't aware of expiration date of the contract and also reminded of the expiration of the contract.I ask to allow her to use paid tutoring hours as a resolution. My daughter is in Junior high school that she needs the most help in her classes as well as college application.Thank you,

  Business Response

  Date: 09/06/2024

  ************************** has reached out directly to our contract support team. We are in communication with her and believe we will come to a satisfactory resolution. 

  Customer Answer

  Date: 09/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 100 hour package from *********************** the Director of ********, ***************** ********. They did an excellent job overall with services. However I was told the hours do NOT expire they are lifetime until they were used up. I only used 55 hours have another 45 left which I was going to use them for my daughters SAT & ACT practice. I emailed back in January 2024 to book some time for my daughter. They never responded which was completely unusual for them since they always responded immediately, I find out today that they shut down in February!! All 3 locations shutdown and basically they stole my money. I never received notification of any kind about the closing or that they were lying about the contract. I called the ********** location they are basically washing their hands of any involvement and can not help all the families that were robbed by the *********************** locations. The new manager *********************************** continued the same policy of lies that hours do NOT expire. This is a large educational Brand name that is targeting families that need help with their kids, Horrible on every level. C2 Corporate should honor the contracts of the families that were clearly lied to and manipulated into thinking they were being serviced with honor and integrity.

• Initial Complaint

  Date:03/20/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have 288 hours (144 sessions) in our account. On 3/9/24 ******* Center Director, ***************************, texted that our 288 hours are expiring 6/13/24. When we originally signed our contract on 2/23/17, ***** said C2 hours never expire and can be transferred among siblings in the same household (I have this recorded). Having 3 young children (a 6th grader, 5th grader, & a 3rd grader), we bought 500 hours for $18,800. 2 hour sessions=$75.20 so we brought them in only as needed. On 12/21/22, ***** called while I was at the grocery store. She said our son's account was inactive in the new system until we signed the mandatory contract in DocuSign. It sounded urgent & I foolishly trusted her so I signed it & did not stop to read the fine print. She didn't mention to me that signing the new contract would now legally give C2 the right to terminate our 300+ hours. This new contract is deceptive & we now stand to lose $10,828.80 worth of tutoring hours we paid for.Our son was in the 3rd grade when we signed the initial contract back in 2017. He is now in 10th. We need C2 to give him access to the hours we paid for until he graduates.Contracts this big ought to be explained & signed in person. This is a complete change of terms. ***** calling me while Im distracted at the grocery store is unprofessional & bound to be bungled.Why did ***** make me sign a contract on 12/21/22 when my son wasn't even ready to come back until 9/2023? Had she had the decency to ask me, I would have told her to wait.I did not know I was waiving my right to keep my 300+hours from expiring --or else I would've battled this out with her on Dec 21, 2022, while at the grocery store. The fact that I ************* the DocuSign without incident goes to show she either withheld pertinent info from me or her command of the English language is so poor, I didn't understand what she was saying.What we need from C2 (2 options):1. Extend our contract to expire 5/21/26 2. Refund theremaining 288 hours

• Initial Complaint

  Date:03/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb. 22, 2023, I came to C2. After hearing how much it costs, I declined. I was leaving when the director said that they also do college advising and college essay help. He specifically told me that I could use my remaining hours for essay help the summer after my son's junior year (a year and a half later after I sign the contract). He told me that the hours NEVER expire. So, he convinced me to sign my son up with C2.On Feb. 15, 2024, the current C2 director (****) told me that my 19 remaining hours were going to expire in 5 days. He said it is stated in the contract (in very small print buried in the contract). I told him the previous director said the hours would never expire. **** told me that he would discuss this with the district director to come to a compromise. He said he'd get back to me that evening or by the next day. I left a message for **** the afternoon of Feb. 16. On Feb. 17, I still had not heard from him. He should have called me with an update. That way, we could work a way for my son to at least use some of the hours he had remaining before they expire. I called another C2 site to try to get a corporate or district number. They said they would call **** and someone would call me back. Someone from C2 called me to say **** was not there and the situation is still being discussed. I didn't hear back from C2 until today when I was the one who had to call again! This lack of communication furthers my belief that C2 maliciously gave me false information just to get me to enroll my child. It seems as though C2 was just trying to wait me out. Then finally tell me that too bad my hours have expired and not have to deal with me anymore.At this point, I want a refund for my unused hours. They explicitly told me that hours don't expire when I signed the contract. I had patiently waited for a resolution so that I could use at least some of my hours but they intentionally made me wait until I could not use any of my hours at all.

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have over 100 hr of C2 credit. During the pandemic, C2 closed the Greenwich ** location which I signed. The online tutoring was not available either. We reached out many times for a solution and were told to wait until after the pandemic. Now, the ********* location is still closed. My daughter is already in college and needs no tutoring anymore. The closest C2 in ******** ** now told me that I can only transfer my credit to the kids in the same household.

• Initial Complaint

  Date:07/09/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to express my concern regarding how services have been provided at the ************* C2 education center for both of my daughters.1. Baseline assessment was done. ****** promised that this would be repeated at regular intervals. NEVER DONE.2. Regular updates regarding material covered and progress was promised. NEVER DONE.3. Custom learning plan was discussed with ****** and was promised. AFTER MULTIPLE REMINDERS for 6 months, this was finally implemented, but only for 3 weeks after which, the custom learning plan was NOT CONTINUED for unclear reasons.4. **** test date was provided. Baseline **** was performed. ****** promised that the **** would be repeated to track progress and she would take ownership over this once the test date was provided. NEVER DONE. Once I realized and requested, it was repeated and scores went DOWN. NO TIME FOR SUPPLEMENTAL review sessions by this time.5. Daughter working on geometry expressed that sessions were not helpful and teacher was not giving her much attention. After discussion with ******, she emailed me saying that much of the session my daughter was drawing pictures and she was not aware of this. ****** promised to incorporate more tactile strategies and more attention and apologized. After this, the teacher became short tempered and irritated with my daughter, who no longer feels comfortable going to C2 in *************.6. I met with ****** on June 27, 2023 to express my concerns and to request a refund and exit from C2. She agreed with all of my complaints and agreed that I should receive a refund.Later, I received an email stating that I am not eligible due to 2/3 of sessions completed.I spoke with supervisor *********************** who also refused to issue a refund.*****************************