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Standard Office Systems of Atlanta
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SOS admitted to attempting to open a line of credit for my business 3 separate times. We never requested a line of credit. We made one purchase on behalf of a client. We made it clear that the purchase was to be payed for in cash or by check. The company that does their financing is now reaching out to our clients for credit references. This is now effecting our relationships with long time clients. Our business now has three hard hits on our credit.

    Business Response

    Date: 11/17/2022

    There was a clerical error in our order processing department that led to a credit check for this customer. Even when someone is going to pay with a check we do a credit check to validate the customer information. In this case the request was sent in error to our leasing vendors. 

    I am very sorry that the error occurred and we have communicated this error to our leasing vendors. We did not request nor did we receive any of *********************** client information so we did not share that information with our leasing vendors. Our leasing vendors do not go to the level of making phone calls to check credit and since no client information was given to the leasing vendors any calls to *********************** customers were not a result of this error.

    Again, I am very sorry that this error occurred.

    ***********************

    Customer Answer

    Date: 11/18/2022

     
    Complaint: 18032731

    I am rejecting this response because: credit checks for the transaction would have been appropriate. The company went beyond that and attempted to open a line of credit. ***** Fargo has confirmed that they've rejected this application at Mtron's request. 

    Sincerely,

    *******************************

Standard Office Systems of Atlanta is BBB Accredited.

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