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Internet Networx

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/12/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April 2024 I was mislead by a company to help me find work as I needed an income since I am 76 yrs old and on S.S. But I am constantly being charged $274 @ mo. for the past 3 mos. I hardly receive a lead, and if I do and do not accept it I am penalized and I HAVE TO PAY THEM! If I go to give an estimate but do not get the job, AGAIN, I HAVE TO PAY THEM. Networx is scamming a senior citizen. I have tried cancelling but they won't allow it. What sort of company takes advantage of a senior of 76?? Recently, I have received disturbing news regarding my health and still they will not allow me to cancel. They continue to charge my Discover card each month and I have no where to turn. If the Employer explained how one sided this Company is, I would have never allowed myself to be taken advantage of Can you help a senior and a Veteran? This money could help me pay my rent. Thank you

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unsolicitated request for payment of services that we don't use. This payment was made in error while the usual staff person was out of town. We use a different company for our domain name. This is spam. We request a refund of $194.00 and removal of our name from your mailing lists.

    Business Response

    Date: 02/15/2024

    Contact ************************************

  • Initial Complaint

    Date:04/08/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed for the annual domain/website for my website "fishinghomeralaska.com". I paid $194.00, check #****, on Feb. 27, 2023. It was cashed on March 27, 2023. Customer ID #******** later learned that this did not renew my domain and found out this was a scam.

  • Initial Complaint

    Date:01/15/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Internet Networx continues to badger our church each year sending ** an invoice for a domain name internet website listing. Our church is ******************* in **************, **..We simply are requesting that they stop sending ** an invoice for a service they we don't have.

    Business Response

    Date: 01/27/2023

    Removed from our listing! Thanks for Feedback! Your Opinion Matters!

    Customer Answer

    Date: 01/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

    C/O *******************

    3572 *********************

    **************, ** 23456

  • Initial Complaint

    Date:11/28/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    check was issued to Internet Network in error for website domain; found out shortly that it was a scam

    Business Response

    Date: 12/12/2022

    Please email ************************************ and provide customer # we will be happy to refund once payment is processed.  

    Customer Answer

    Date: 12/12/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:07/19/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SQ Internet networx illegally took usd ****** from my business account. They sent a fake **** for internet services and my new secretary gave them the credit card information without knowing. I went to the website of SQ internet networx and there was neither an address nor a phone number to reach them. I typed my complaint in the text box they had and asked them not to process the payment because mu church had no business relationship with them. However they went ahead and took the money from my business account on June 22nd 2022. I want them to refund my money.

    Business Response

    Date: 07/22/2022

    Please email ************************************ to handle refunds. 

    Customer Answer

    Date: 07/22/2022

     
    Complaint: 17589977

    I am rejecting this response because: they are simply asking for my email address which I have already submitted to BBB. All I need them to do is put the money back on the business credit card from which they took it.

    Please BBB give them my email: *****************************

    Sincerely,

    **** Muyimbwa

    Business Response

    Date: 08/02/2022

    IN          | ****** | ****** | C           | ********************** | SACRED+HEART+CATHOLIC+CHURCH | 520+****************** | ******* | **        | 23507-1711 | ************ | ******************************* | 2018-06-10 00:00:00.000000

    Your card was refunded via square.  These can be handled via email.

    Customer Answer

    Date: 08/10/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    **** Muyimbwa

Internet Networx is NOT a BBB Accredited Business.

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