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Business Profile

Engraving Supplies

Gravotech, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Engraving Supplies.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/07/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Service on 6/15/2023 I Drove 10 hours to ****** from ***** to save money due to high shipping costs of a very heavy machine.Paid 1220$ for maintenance and repair due to the machine was not functioning.The Service was performed on a IS400 engraving machine.-Parts are missing (top cover) to cover Internal parts needed so the machine does not break due to dust and debris.-New Parts purchased out of pocket were not installed.-Maintenance was not performed ( Lubrication, clean internals )-Purchased a USB to DB9 serial Cable for my computer. The wrong cable was given. The connectors do not match my graving machine. I did not know this until I tried to work on many customer orders.Due to this problem, I have already lost over 1200$ turning customers away and customers taking their order to another jeweler shop.

Gravotech, Inc. is NOT a BBB Accredited Business.

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