Complaints

This profile includes complaints for Primerica, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Primerica, Inc.

  1 Primerica Pkwy Duluth, GA 30099-4000

  
• 

  Primerica, Inc.

  4820 50 Ave Red Deer, AB T4N 4A4

• 

  Primerica, Inc.

  356 Bulyea Rd Edmonton, AB T6R 2B3

• 

  Primerica, Inc.

  106-10403 172 St Edmonton, AB T5S 1P1

• 

  Primerica Financial Services

  816 3rd Ave Fairbanks, AK 99701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother has a term life insurance policy for *********. It has been active and paid on time since April 10, 2016. She passed June 11, 2025. Primerica doesnt want to pay out ********* or refund the beneficiaries the money that our mother has spent since April 10, 2016 in order for us to pay for our mothers home going services and family support in our time of need.

  

  Business Response

  Date: 06/20/2025

  We have received your complaint, please provide your mother's name and policy number so we may review and respond accordingly.  

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The agent *** in ********** CT struggled to maintain a clear boundary between business and professionalism. She also spent refused to provide the insurance information to bury my relative. To date I was in tears with the insults and disrespect received.The office called the Bloomfield *** to assist and their offer was rejected although she was desperately struggling.They were disorganized and it took a month to sort through all the necessary documents. My sibling and I nearly canceled our policy due to this lack of professionalism. When I inquired about an assistant to help with the process, I was told there wasn't one. Even when calling the agents, their responses were rude and dismissive. One agent made me feel belittled by implying I didnt understand, without knowing my education level or professional background. My bank manager can also attest to the severe unprofessionalism and disorganization we experienced.Furthermore, the ***resentative suggested that we put only one child down for life insurance, completely ignoring the other children. They also insulted me regarding the personal relationship I have with my grandmother. When I mentioned that we were considering investing elsewhere, the ***resentative became aggressive, harassing me daily, and was unhelpful in providing the information I needed. Inappropriately, the ***resentative disclosed what my relatives were entitled to, which is private information I believe should not have been shared. After spending five hours with me without providing the necessary paperwork, the ***resentative ultimately hung up on me.

  

  Business Response

  Date: 06/05/2025

  We have received your complaint and apologize for the service you have received. So that we may review further and respond accordingly please provide your policy number and agent name.

  Thank

  Customer Answer

  Date: 06/11/2025

   
  
  Complaint: 23426475
  
  
  
  I am rejecting this response because:

  Policy number attached rep is Lissette 
  
  
  
  Sincerely,
  
  
  
  Whitney Discreet

  

  Business Response

  Date: 06/18/2025

   

  RE: Complaint ID No. 23426475

  Dear BBB Analyst,

  Thank you for forwarding Ms. Whitney Discreet's complaint. On behalf of PFS Investments Inc.("PFSI"), we appreciate the opportunity to address these concerns with Ms. Discreet.  PFSI has already spoken with Ms. Discreet and we are working on a resolution to her concerns.  If you have questions, please contact me at [email protected] or (470)564-6839. 

  Thank you for your attention to this matter.

  Regards, 

  Joanna Delgado Whalen

  Senior Legal Counsel

  PFS Investments Inc. 

   

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Priamerica told myself that I had whole life insurance policy when I started. I was also told that I wouldn't have to worry about my payment going up moving forward. I've canceled my policy with them and requested a refund back from last month. I was told that I should receive it but as time goes on their telling me one thing and going behind my back after speaking to me disputing my refund. It's all a scam nowadays can't trust anything.

  

  Business Response

  Date: 07/02/2025

  We have sent the complainant a detailed explanation of our company's position regarding her belief that she had purchased a whole life insurance policy. Due to privacy concerns, we will not provide those details in this response. However, we trust that our resolution of the matter will be satisfactory.

• Initial Complaint

  Date:06/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint because my parents got life insurance with this company back in 2012 and they have been paying for 13 years!!Please keep in mind 13 years! This is a long time and we are not talking about 1 year or even 24 months. Of PAYING coming out of their pocket to pay for this policy. Please keep this in mind. It has been 13 years my parents have been paying this policy and just because they were late for 3 months of payments they decided to TERMINATE their policy in November of 2024.Once my parents sent the money to cover for the missed payments they (PRIMERICA) decided to return the check and they decided to NOT ACCEPT THEIR PAYMENT. Since this is a very important insurance to have obviously it has always been important to my parents to pay. Unfortunately my mom landed in the hospital and unable to work that's the reason they couldn't pay it. And now my mom has passed this May 7, 2025 and now that I am claiming for the insurance they are saying they can no longer help us!!We are extremely upset! there is no way this company can stay with my parents money just for 3 months missed and then my parents trying to make everything right again to continue their very important policy and they (PRIMERICA) just decided to say "sorry there is nothing that can be done" IS RIDICULOUS! Now please, due to my calculations my parents have been paying $396.74 every single month since 2012!! now if you make the calculations for 156 months that has been 13 years! its $61,****** parents had chosen a policy for $150,000. This is not a couple hundred dollars we are talking about. It's 13 YEARS worth of sweat and hard work my parents have been paying off to this company and all for them to just say "sorry" is not enough. Please excuse me if I sound a little rough but this is unacceptable.If they are a true "PROFESSIONAL COMPANY" as they say they are they would help their customers solve the problem and not just say "sorry". Please BBB help me file this claim. Thank you

  

  Business Response

  Date: 07/01/2025

  We have mailed the complainant a detailed letter of explanation, which explains our position in response to her request. Due to privacy concerns, we will not provide those details in this response.

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23420522
  
  I am rejecting this response.

  I have proceeded in involving legal action towards Primerica Inc.

  As to the unfairness of their professionalism in wanting to work with us.

  We will be gathering all in need to take action, and get the funds we are acquired to receive from the policy my parents have been paying for over 12 years of their life.

  This is unacceptable from their so called professional business.

  
  Sincerely,
  
  ********* *****

  

  Business Response

  Date: 07/02/2025

  Our records show that **** ******** is the owner of the policy. A detailed response was mailed to him on July 1, 2025. 

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23420522
  
  I am rejecting this response my dad **** ******** is the primary contact but I am helping him in this situation and I am the only daughter of him and my mom.

  
  Sincerely,
  
  ********* *****

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parents had life insurance policies through Primerica. My mom was a rider on the account till my dad passed away 2011. In the time of her last days, she became more and more hospitalized which I have proof to that. My parents paid this policy 80 times over. They have a problem paying out the ******* for the death of my mother in March of this year. They obviously at this point prey on the elderly and hope they miss a payment. Normally she would get letters, and she did not. I still have all her mail. 14 years since my dad passed. They paid way over 10 years when he was alive.

  

  Business Response

  Date: 06/03/2025

  We have received your complaint regarding your mother. Please provide the insured's name and policy number so we may review and respond accordingly.    

  Thanks 

  ******** ******

• Initial Complaint

  Date:06/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They reached out on LinkedIn, asked me to reach out to someone different, then I was asked for an interview where I was hired on the spot. Then I was asked to provide my SSN multiple times then my bank card so that they could charge me for licensure testing. However they never asked me for anything else a normal job position would after getting a bad feeling I tried to get my money back and now theyre holding onto it even after the representative ******* ******* said I could get my refund.

  

  Business Response

  Date: 07/01/2025

  Better Business Bureau
  Attn: ****** *****
  Dispute Resolution Counselor
  ************************************
  *******, *******; 30022
  
  July 1, 2025
  
  RE:    BBB Case:   23407658
  Consumer: Skylar ****
  
  Dear Ms.*****:
  
  I am writing in response to the complaint that Skylar **** filed with the BBB on June 2, 2025.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as Ms.****, submit an Independent Business Application (IBA) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 IBA fee.  Once recruits are properly licensed, they receive commissions, not salary.
  
  We have researched Ms. ***** complaint and have determined that on or about May 29, 2025, we received her *** that authorized payment of the one-time $99 IBA fee and the $25 monthly Primerica On Line (POL) fee.  The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that Ms. **** contacted Primerica on or around June 2, 2025,the same day she filed their complaint with the BBB, and requested a refund.  On the same day, Primerica issued a standard refund of $69 for the recruits IBA fee and $25 for the POL fee.  As a courtesy, a refund of the $30 non-refundable fee was issued back to the account on file, for a total refund of $124.    
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,
  
  ****** M. ******
  
  ************ (phone)
  ************ (fax)

• Initial Complaint

  Date:05/22/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I held investments with Primerica for approximately 20 years. We closed all our accounts in Feb 2020. We have requested multiple times, in writing and via phone calls, records showing contributions made to funds during the time period we held investments. Despite being told to put in writing our request, we are now being told they cannot provide any information to us given the account was closed.I would like assistance acquiring this information about our funds as we need this information for tax filing with the ************************.

  

  Business Response

  Date: 06/23/2025

  We are reviewing the client's concerns and will respond to them directly.

  Customer Answer

  Date: 06/25/2025

   
  Complaint: 23365214
  
  I am rejecting this response because: Primerica has failed consistently to follow through on any action they claim they will take.  We have called, written letters and sent faxes at their request with no response thus far.  Please keep this complaint open to facilitate the lines of communication and possible resolution.  This consumer is entitled to these requested records.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/07/2025

  Our records indicate the requested documentation was sent to the client and delivered via *** on 6.27.2025.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23365214
  
  I am rejecting this response because: the information provided by Primerica is incomplete and does not contain the information requested.  There was no contact information provided by Primerica for me to further clarify. I am requesting some contact information, as a direct telephone number or email to correspond with at Primerica to discuss and obtain the documentation and resolve this matter
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to close accounts and liquidate funds. They make it so hard to get your own money back.

  

  Business Response

  Date: 06/17/2025

  Our lack of response was an oversight.  We are investigating the customer's concerns.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The man that I went through the interview with, never really said if I was hired or not but told me I have to pay a $124 fee for the license. I paid the fee and he never told me it was not nonrefundable and they will not refund me any of the money after I figured out about the company. All they tried to do was recruit my family and make them pay the $124 as well, without asking, they basically tried to force them into it. May I get a refund back on my payment?

  

  Business Response

  Date: 07/01/2025

  Better Business Bureau
  Attn: ****** *****
  Dispute Resolution Counselor
  ************************************
  *******, *******; 30022
  
  July 1, 2025
  
  RE:    BBB Case:   2677453
  Consumer: ****** *****-****
  
  Dear Ms.*****:
  
  I am writing in response to the complaint that ****** *****-**** filed with the BBB on May 9, 2025.  Primerica is a corporate general agent that markets financial products, including life insurance,through independent contractor sales representatives.  Recruits, such as ****** *****-****, submit an Independent Business Application (***) to apply to become Primerica independent contractor sales representatives, not employees and pay the one-time $99 *** fee.  Once recruits are properly licensed, they receive commissions, not salary.
  
  We have researched their complaint and have determined that on or about May 6, 2025, we received their *** that authorized payment of the one-time $99 *** fee and the $25 monthly Primerica On Line (POL) fee.  The *** provides that recruits who have not attended pre-licensing class are eligible for a refund of up to $69 ($99 less a $30 non-refundable processing fee.).  Our records indicate that they did not contact Primerica prior to filing their complaint with the BBB.  As a courtesy,we have issued a refund of $99 to the recruit for the *** fee and $25 for the POL fees, for a total refund of $124.     
  
  We hope that we have adequately addressed this matter.  If you have any questions or need additional information, please let me know.
  
  Sincerely,

  
  ****** M. ******
  
  ************ (phone)
  ************ (fax)

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -Have gangstalking activities and there's a stigma in ************* -A psychiatrist from **************, ** as Dr ******* A ****** (*******), also a sole proprietor has an image in some way, if utilizing a database, without meeting full, informed consent and legal statute (due process of law) and conducting 'human experimentation' with an ********************* in *** (infectious research) causing a state issue with NY state, with my **** mater in ** and with the universal church, as baptized -Don't know if a law was passed for this in **, an issue with 'undue burdens standard', unconstitutional, needing a 'ruling' for minorities who have established themselves in the tri-state area, living with a lot of Asians, affecting marginalized population in ************* when they struggle to make ends meet -Don't know if former President of USA have worked on a bill to weed out marginalized individuals, however, I'm culturally tied to another country and have an identity, spiritually to lead, costing me to be involved domestically, not just locally -Beneficiary under ****** *** of ***********, ** in 2000 with an *********** ************ in ***********, ** (******* Avenue) of received monies was breached by a psychopath and maybe Asian shamans (if gov't interference with local and state police involved without meeting probable cause) are involved in the tri-state area, if also Pakistan involved for 'transnational crime' (a white-collar crime with racketeering, if so)

  

  Business Response

  Date: 05/07/2025

  Thank you for your complaint. To assist you further, could you please confirm whether this matter involves an insurance policy If so, kindly provide the insured full name, address, and policy number so we can proceed with our review. 

  Thanks 

  ******** ******