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Business Profile

Floral Design

Lily of the Valley Artistry

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floral Design.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 06/01/2024, I purchased a bridal bouquet, online from **** of the Valley, with overnight delivery guaranteed for 06/14/2024. My son was getting married on 06/15/2024. I paid $186.61 on my ***** On 06/13/2024, at approximately 3pm, the business owner **************************** contacted me to advise ***** was not honoring overnight deliveries due to the Father's *** weekend. She offered a Saturday 06/15/2024, overnight delivery by 10:00a.m. The wedding was on 06/15/2024 at 2pm, and I reluctantly accepted this new delivery as I had no other options available. On the morning of 06/15/2024, I checked the ***** tracking and discovered the delivery would not be until Monday, 06/17/2024. I immediately contacted Ms. **************************** and she was unable to offer a solution other than blaming *****. When I checked the tracking label, I discovered the bouquet was not shipped until after 5pm the night before, and to expect a delivery by 10:00a.m. the next day, seemed impossible given the late shipment by **** of the Valley. On Monday, 06/17/2024, I again contacted Ms. **************************** and she stated I would be refunded the full amount of $186.61, on Friday 06/21/2024. After giving a 4 day grace ****** to allow the banking processes to take place, I still have not received my refund. On 06/27/2024, I phoned *************************** regarding the status of my refund and she stated she "forgot", but would process it on 06/28/2024.

Lily of the Valley Artistry is NOT a BBB Accredited Business.

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