Reviews

Review Details

• Review fromKate D

  Date: 02/18/2025

  1 star
  This business is terrible and operates with shady practices, do not use this service. Example: My HOA is managed by ************************** Management Software and any support/complaints must go through ***. *** billed us for the annual inspection and *** ****, but the account balance remained ZERO. I emailed *** to confirm; they said I should pay before the balance hits--this is insane, no one in their right mind would pay substantial amount in advance without it being due or even reflected in the account. This was 6 weeks in advance, with a zero balance all that time, and there was no further communication. I then received a letter in the mail ~45 days AFTER the bill was due, saying I now owed a late fee and a notice fee. Then, when I called to complain about this, I was told they would waive the late fee but not the notice fee ($25 dollars for ONE piece of paper, when I have even asked for paperless). I asked to speak with a supervisor, they agreed, but then didn't call me back after until I filled out a survey from them saying I was unhappy. (They sent me the survey the next day but without any resolution to my request; I did not go out of my way to do this.) When they finally did call back, I asked why the notice fee would not be removed (since they clearly did not provide any kind of notice prior; they are wanting to charge for the piece of paper in the mail saying I was late), they said this is the policy for their site and I could ask for a "board review" to have it removed. Guess what? The email for board review is the exact same email as the previous email I had already reached out to about the balance being zero originally. The "board" (which I have no confidence was a different person than who I already emailed) declined the request perfunctorily. HOAs are a waste of money, but I'm willing to pay my part as I signed my contract. I didn't sign up for an unprofessional and wasteful business association management software/practices.

• Review fromFrancine C

  Date: 08/07/2023

  1 star
  This company completely misrepresented what they would provide as far as real estate services in a CRM. When I reviewed this and was on with the sales person and the sales manager originally promises were made prior to us signing. Long story short, they completely changed the story once I signed and not once, not twice but three times they basically went directly against what I was originally told when I signed with this company. I asked to be let out of my contract, they declined, they never even offered a reduction or a credit. One of the key things is their inconsistent billing. 3/4 of the way into this 1 year contract they tried to charge me an additional $120 a month for service that was included in my contract. I was promised things that the system would do, and once they had my signatures and money it became "We don't offer that service any longer". or, "I'm sorry we can't provide that to you".Terrible customer service. My website was down for over a week because they changed templates and did not advise it would negatively impact my website.