Complaints
This profile includes complaints for Law Offices of Gary Martin Hays & Associates, P.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 1 complaint closed in the last 12 months.
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Initial Complaint
Date:09/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to know why the ********** of **** Martin ************************** has still not given me my car accident insurance settlement they received on my behalf.Ive received a letter (attached) from **************** of a $16000 insurance settlement check issued on August 9, 2024 to my attorney, **** Martin Hays & Associates, on my behalf. Since last month, Ive not heard anything from my attorney. All attempts at reaching out to them have been unsuccessful; no response to my numerous calls, texts, and voice messages.
Business Response
Date: 10/01/2024
Please be advised that I am in receipt of the complaint from ***** *****-*******. Please consider this our "confidential" response.
Our client's claim was settled on August 8, 2024, and we received the check on August 14, 2024. He was made aware when the claim was settled, and also a couple of times via text and email, that we are a fidicuiary of the funds that a received. Accordingly, anyone that has an interest in those claims, must be addressed by us before any money can be disbursed. The following was sent via text to the client on September 3, 2024, from his attorney in our office, ****** *******: "I'm in the process of getting your medical bills reduced and we are pushing to get your case to the end. I do not know when that will be, but I don't get paid until you get paid, so I'm working on it as quickly as I can. The client had 3 medical providers and one lien holder that provided treatment to him for this claim. We are ethically obligated to confirm balances with these providers - which does take time for THEM to respond. Further, if there is an outstanding balance, we attempt to negotiate this amount so our client can receive the most money possible when the final tallies are tabulated. Bottom line, this back and forth is dependent upon how quickly the providers respond - something completely outside our control. It is my understanding that everything has been tabulated, negotiated, and finalized, and the client is coming in this week for disbursement. We do not get paid until the client is paid so we have every incentive to do this quickly. The time frame from check receipt until disbursement in this matter was not out of the norm, especially considering a holiday weekend thrown in to the mix. We are sorry for the delays, but these were not because of inactivity on our part.
We certainly wish him well, and we appreciate the opportunity to represent him!
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