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Business Profile

Locksmith Supplies

Onity Electronic Locking Systems Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Onity Electronic Locking Systems Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Onity Electronic Locking Systems Company has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this complaint because an account inaccurately listed under "ONITY *********** is being reported on my credit file. Despite numerous disputes, the account has not been removed, which is causing significant harm to my creditworthiness. This account is not mine, and its presence continues to adversely affect my financial standing.Account Details:Creditor: ONITY GROUP INC.Date Opened: 12/13/2005 Account Number: ********** High Credit: $151,000.00 The persistence of this erroneous listing is unacceptable. I have already taken necessary actions, including contacting the creditor, filing disputes with the credit bureaus, and reporting identity theft. The failure to remove this account despite clear evidence of inaccuracy highlights serious non-compliance with fair credit reporting standards.I urgently request that the BBB assist in getting this account permanently removed from my credit report and ensure that the reporting agencies correct this significant error, as it continues to cause distress and financial hardship.

    • Initial Complaint

      Date:07/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trying to get our money back for over payment on the account as the attached trail of emails show. They owe us and just keep putting us off. We tried to get service (support) last year and they denied it wanting paid in advance and we already had $2K credit on our account as the attached shows.

    Onity Electronic Locking Systems Company is NOT a BBB Accredited Business.

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