Complaints

This profile includes complaints for Hennessy Automobile Companies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Hennessy Automobile Companies

  3393 Old Norcross Rd Duluth, GA 30096-5874

  
• 

  Hennessy Automobile Companies

  1505 Mansell Rd Alpharetta, GA 30009-4710

  
• 

  Hennessy Automobile Companies

  990 Mansell Rd Roswell, GA 30076-1506

  
• 

  Hennessy Automobile Companies

  5955 Peachtree Industrial Blvd Atlanta, GA 30341-1630

  
• 

  Hennessy Automobile Companies

  3040 Piedmont Rd NE Atlanta, GA 30305

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/20/2023 The problem I have is poor communication between myself and The Hennessy Lexus Service depart. The company called my wife urging her to schedule a maintenance check to rotate the tires and I called and scheduled the appointment, separately I had a blow out on the car (rear) passenger side ,Sun morning before the maintenance appt., the tires came with the purchase of the car , so how do you determine whether the tires were dryrotted the blown out tire indicated that it was.Back to the complaint I brought the blown tire with me to have the service department explain what happened. Long story short they charged me $553 for one tire, I didn't have any money. I was told that they would take the tire off if I couldn't pay for it. I had to speak to the service manager and he accepted that I would pay after the new year. I have never had a vehicle serviced and the service department explained the cost for any serviced performed or equipment requested . My situation was the total opposite . This was really a scam. I'm still wondering if I should pay!

  

  Business Response

  Date: 12/28/2023

  We regret to hear this feedback from the customer. Per our Service Director, the customer purchased this vehicle over 1 year ago.  Further, the Customer was offered and declined a road hazard extended warranty policy when they purchased the vehicle. 
  
  They were in for a routine service in July of this year and nothing negative was noted about their tires. 
  
  They came in with a blown out tire in Dec '23.  There was some concern about the spare tire tools so, without hesitation, we replaced the tools at no charge to the customer. This customer had a blowout due to road hazard.  These were not the factory tires that originally came with the vehicle brand new so these tires were absolutely not dry rotted.  We are not and cannot be responsible for customer coming in contact with Road Hazards. 
  
  We also let the customer go without paying on a Gentlemans handshake that he would come back and pay the bill in full.  Then he reached back out to us and complained and we offered to split the tire with him.  He thanked us profusely for that.  I am not sure we could have done anything further to accommodate this customer.  He also sent emails that were thanking us for how we handled the situation. The contents of that email are below.
  
  "Good Morning Sir,
  
  These last few days, you and our misunderstanding was profound in our Holiday celebrations.
  I'm truly blessed and humble to have met and corresponded with you.Again , I apologize for my part in a totally unnecessary skirmish.
  If my email message caused any damage to your credentials/ credibility in your workplace please have them read this message.
  **************** , I hope that your Christmas was merry, and your New Year is great!"
  
  In conclusion, our Service Director has noted that we will be taking care of this charge to the customer.  He is welcome to take his business elsewhere. Our Service Director will be sending an email communication to the customer as well.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Electrical Problems with Land Rover Cars. (Sequence of Events November 2022 to Present)1. I lease one Range Rover Sport (RRS) in 2020 then another in March of this year.2. Near the end of 1st Lease, 1st Car starts to have problems While on a trip,3. Took Car into dealership.4. Dealership reported a gas line problem that was fixed. 5. Went to drive it out of the Parking lot and car shuts off. 6. Dealership said I needed a new engine.7. Lack of oil change but in My Defense, Car Never had reminders or warning lights. (Especially engine problem lights). Also, I was told because of the type of oil used (synthetic) I didn't need to.8. Records were not released from dealership. 9. Paid to $17,748.16 to replace engine in this year 2023. 10. Had to turn that leased car back in this year around March. 11. Purchased, this time, another 2023 RRS in March of 2023 From different dealership.12. Only had this RRS Car for 3 months (9,000k on Dash)13. 2nd Car does the same thing and Dies in my garage and could not be jumped in order to tow. Tow person said that this car has electrical problems and that he had been jumping them off all day. 14. Dealership could not find a cause for the shutdown. (now second car dies).15. Car was written off!Summary: These cars are plaqued with electrical issues. Even to the point where I experienced electrical issues twice. The second car proves my point. After my second Range Rover dies within a year, I was right in my suspicion that there were electrical problems with the first car, but I was blamed for it!! I Had to pay and was without my car for over 2 months. When I finally got it back it was time to turn the leased car. Because I was threatened with having to pay the balance of the car, I was given no other choice but to pay the smaller amount of Engine Replacement I was told. I do feel that these deceptions violates Consumer Protection Laws. I feel that I have been taken advantage of as a female consumer.

  

  Business Response

  Date: 12/21/2023

  Thank you for forwarding Dr. ******* BBB case to us.  This case is being reviewed by counsel, and a response to **************** is forthcoming. 

• Initial Complaint

  Date:12/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ******* *********************************, sentient. Moral being, natural person under 15 USC **** are making this complaint against Hennessy Cadillac for being in dishonor and violating my federally and state protect consumer rights. With good intent, good faith and clean hands, on November 21, 2023, I sent a inquiry about a 2023 Cadillac Escalade ESV-V, PR288788. I have heard nothing from Hennessy Cadillac or their sales staff in regard to this consumer transaction. violated me of my right to credit as stated in 16 cfr *****, credit is a right and I was denied that right. I did not receive an adverse action letter under the Equal Credit Opportunity Act(Regulation)B form C-1, as to why I was denied. -Hennessy Cadillac has also violated me under 16 cfr *****, 16 cfr *****, Hennessy Cadillac has also violated my federally and state protected rights by attempting to deceive me into making a down payment, when a down payment is not required under the Truth In Lending Act. -According to the **** SPOTTING RED FLAGS- Hennessy Cadillac has given inconsistent information, given me incomplete paperwork(-NYSFraudulent Practices in respect to stocks, bonds, and other sec As a federally protected consumer, I am aware of the fiduciary responsibilities that dealerships hold in this the of transactions. I believe that Hennessy Cadillac has a fiduciary responsibility to ensure that all parties involved, especially the consumer, are not misled, deceived, frauded, or have their rights suppressed in any unlawful manner, which Hennessy Cadillac has done all of this to me. Furthermore, I understand the banking implications of the original credit application with my signature and pricing sheet, which are considered COMMERCIAL PAPER and is a securities that is sold to the bank, which signifies the release of credit(s), and that the endorsed credit application is a negotiable instrument/securities pursuant to the *************** Act, which is sold to a bank for a sum certain amount for the purchase price of the vehicle. Should I inquiry to the *** and Treasury via FOIA request, that my credit(s) have been utilized without any benefit to me, and/or others involved in this transaction have received those credits from the application, this raises serious concerns, potentially even constituting securities fraud. Submitted In good faith and with clean hands.

  

  Business Response

  Date: 12/22/2023

  Thank you for forwarding this clients BBB case to us. The case is being reviewed by counsel.

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ********* Key policy, and the supplier of the program has stated I was supposed to receive two keys at vehicle purchase in order for the policy to be valid. I asked about additional keys at the time of purchase and was told there was only one available. I have contacted the dealership and spoken to the finance manager and left several messages, but no one has returned my call. The manager stated he would contact his regional manager and give me a call back, but no one has.

  

  Business Response

  Date: 12/23/2023

  We are sorry to read this feedback from the customer. Our Management Team is currently reviewing the customer's complaint. As it is so close to the Holidays and BBB offices are currently closed, please let this serve as an interim response.
  
  

  

  Business Response

  Date: 01/08/2024

  Our Finance Director reached out to the customer on Thursday, 1/4. He offered to purchase her another key and she wanted to do that;  he has been working with ************************** on getting the customer's key ordered.  The customer has been included on the emails to the dealership and the parts manager that our Finance Director had previously worked with.  

  He also sent the customer a cancellation form and offered to cancel the policy; as of Friday 1/5 he said he had not received that back from her. The customer was very happy after speaking with our Finance Director.

• Initial Complaint

  Date:12/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 30th, I brought my vehicle to Land Rover in Gwinnett for a diagnostic, with a quoted cost of $150 by serviceman *******. Following a thorough discussion and answering all of *******'s questions, I was informed on Thursday, November 2nd, that the technician had diagnosed the vehicle with a fuel sensor issue. The estimated repair cost was approximately $2,800, and ******* assured me that, with my approval, the vehicle would be ready by the end of the day on Monday, November 6th.To my dismay, on Tuesday, November 7th, ******* informed me that the initial repair did not resolve the issue, and the new estimated cost for repair had escalated to an astonishing $20,000. I expressed my concern over this unexpected increase, emphasizing that just a few days earlier, I had been guaranteed that the initial repair would address the problem. Subsequently, ******* had a manager contact me, who mentioned looking into the issue with another technician.Despite making numerous attempts to contact Land Rover in Gwinnett County for updates, I received no responses to my calls, voice messages, and complaints left during the weeks of November 13th and 20th. Although I was informed that the manager would be back on Monday, November 13th, there was no further communication.This week, I utilized the *****# to file a formal complaint, requesting to speak with someone other than *******. I have proof that no attempts were made to service my vehicle for over three weeks. As of today, December 15th, ******* informed me that the new repair cost is $7,800, and the only alternative is to pay the initial $2,800 to retrieve the disabled vehicle.

  

  Business Response

  Date: 12/23/2023

  Upon receiving the client's vehicle on October 30th, 2023 for the reported issue, our diagnostic revealed a fuel system problem, specifically with the fuel rail pressure sensor. Initial repairs were approved by the client, and parts were ordered accordingly. After completing the recommended work, it became evident that additional complications existed within the fuel system, specifically due to contamination, which were undisclosed to our team previously. We regret to read this case from the client and understand their frustration. With that being said, our team has worked dilligently to address these issues within the bounds of the information we had and made consistent efforts to communicate with the customer throughout the month of November.

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased **** I-Pace vehicle based on what the sale man told me, I found out the car already had a mileage of 467 odometer reading, which was supposed to be less than 20miles from previous test driving. It was night, around 8pm signed up contract on Tuesday, November 29. The following day I drove the car the front hood wasn't closing properly, which I have the videos recorded. I made the concern known to sales guy he told me to forcefully lash it down. 2nd problem was the battery of the car was dropping fast as I drove the car to lower percentage within some few miles radius. I brought this car back on Thursday, November 31 to have it checked but they only recharged it back which took 2hours of my time hanging around. This was really shocking because the sale guy told me it only takes about 30 to 40 minutes on fast charging port for the vehicle to get charged. I drove of that Thursday drove it till Friday until I decided to charge it overnight at my house with the brand new charger provided and the car wouldn't charged from 38% it was. I came back to this dealership on Saturday morning and they couldn't charge it themselves. I traded a 2022 Lexus in and they refused to give me back my car since then. Up till today they haven't fixed the I-pace ****. They have been telling stories since. I told them I'm not comfortable driving suppose to be a brand new car that already started having issue

  

  Business Response

  Date: 12/18/2023

  We regret to hear these concerns from the customer. The customer's vehicle came in with a broken charge port lock, and we ended up having to order the locking mechanism for the charging port. This took a couple of days. The vehicle was with us a total of 10 days.
  

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted my vehicle to Hennessy Jaguar, Jaguar Land Rover Buckhead, **** ****************, Atlanta, ** *****. ************** on 10/02/2023 to the service person ************************* and was told they were behind but would get to it as soon as possible. I made calls to ask for status on 10/04 @ 1:37, 10/04 @ 4:24, 10/5@ @ 5:29, 10/10 @ 5/17, and in these 2 weeks never received a return call or called at all. An app sent to my phone to track progress showed no activity only that the car was received. I called ************************* to check the status again and again it went to voicemail. I advised the person answering the phone to stop any work on the vehicle *** was coming to pick up my vehicle and take it somewhere else for repair. ************************* called and said "we have one hundred and twenty (120) cars in the cue and they HAD NOT HAD TIME TO GET TO IT and I advised the *** tow truck was on the way do not do anything to it and asked what the process was for check out. Please note on their invoice it clearly states multi-point inspection not performed but on 10/12 for I was charged $284.07 for them to release my vehicle. Additionally, I had to pay ****** for my vehicle to be towed to *************** as I used my last ***. I am requesting reimbursement since it was confirmed "no work had been done and they had not looked at it. I have tried several time to speak with them before taking this action. I womanager that uld receive text messages saying this had been sent to someone that would contact me about the matter but to date I have not spoken to anyone. A call came in from this dealership and when I said hello it went into a loop.

  

  Business Response

  Date: 12/09/2023

  We truly regret to hear this feedback from the customer. This was the customer's first time at our store; we diagnosed and provided her with an estimate for repair that she declined. They reason the customer's invoice states "no work performed" (please see attachment) is because we didnt do anything except for diagnosis in this case.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased our vehicle from ******************* on 9/1/2023 with a list of items on a "We Owe" and on 9/2/2023 when we brought the title to our old vehcile we noticed the passenger fog light was cracked. At that time ***** committed to it being repaired. I was also told on a phone call with ****** and ***** that the cabin air filter is replaced as part of the certified inspection and this was not completed prior to purchasing the car. After waiting until 9/19/2023 when we were told the parts were in for the repairs we dropped off our car and got a loaner. It is now 11/10/2023 and we do not have our vehicle or a date when it will be completed. I will be picking it up incomplete (on 11/10) and will be looking for reimbursement to have the items that were promised to be fixed done by another dealer. I refuse to wait on ******* longer than the 52 days we already have.Please see the attached coorespondence. Rather than me explain everyting. It is all detailed very clearly what was commited to.I am looking for the cost of repairs as well as the $713 detailed in my email.

  

  Business Response

  Date: 11/24/2023

  We truly regret to hear the client's concerns. Our Management Team has sent the client a check since this complaint was submitted.

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately 10/15/23 I called Hennessy service center and asked them if they could remove from my gauges the notice service required . They immediately said yes that theyd do a four year service. I told them that the vehicle was a 2019 with only ****** miles. They at no point quoted a price. Upon arrival at a very busy service center they put four pages in front of me to initial and or sign. On ***** 1 of 5 it showed charges..with no amount. Laborwith no amount. On work order in a lighter print than work order and smaller font was an estimated $4,407.00. Right below in a larger font and much darker was the work order needed to eliminate the notice on dashservice necessary . On a car with only ****** miles they: changed motor oil, transmission oil,brake oil differential oil. Wheel alignment and ************* (plugs and filters). A list (in larger and bolder visual) of 54 items involved just to eliminate the notice on dash for a vehicle with only ****** miles. **** picking up the vehicle they said they needed $4,342.38 for service rendered. I told him that was totally ridiculous and abusive. I said in the future we will only be using the vehicle about ***** miles per year.They said Id still need the same required service at either one year. We have made efforts to talk with the General Manager to resolve this unrealistic fee. As of this time we have not spoken with him. Only spoke with service manager and voiced our complaint. Since then we have filed a complaint with our credit card provider. **** *****

  

  Business Response

  Date: 11/09/2023

  We have listened to the phone call from October 10th where ****************** called in to make an appointment because the service due light has been on for quite some time.  *** made him aware that it was more than likely the 4-year service that needed to be done and that was a major service.  The talk of having a loaner car revolved around whether we were doing the 4-year service or not since just an oil change would not qualify for a loaner. Please find the initial repair order attached.  You can clearly see the two signatures from ****************** on the estimate and approval for work.  One of the signature lines is specifically for the estimate with the verbiage "Original customer estimate: total $4407.00."  This was agreed upon before starting any work on the vehicle.  This is also the first page of all documents as you can see it states page 1 of 4.  When ****************** picked up the vehicle and he was provided the final invoice of $4342.38.  He understood the services provided and signed the invoice and paid in full.  It was not until a couple hours later that ******************* called for our Client Experience Manager to state she was not happy with the invoice.  She did not like the answers provided and requested our Service Manager give her a call.  He did so and thoroughly explained what transpired.  The vehicle was due for the 4-year service based on time not miles.  Per the owner's manual the vehicle is to be serviced every year or every ****** miles, whichever comes first.  This vehicle had never been serviced during the 3-year ownership by the *********.  While we do understand maintenance on Porsche vehicles can be expensive and if they had never serviced before the initial pricing may come as a shock, we have no culpability in this dispute.  We clearly explained what was needed based on the manufacturer's guidelines, we provided an estimate up front that was agreed upon and signed, we provided a final invoice that was agreed upon and signed and paid.  This appears to simply be lack of communication between Mr. and ******************* with respect to the cost of maintenance.  Hennessy Porsche cannot be responsible for any failure of ****************** getting approval from his wife to perform services due on their Porsche.  At no point have I received a call or email from the ********* to discuss this situation.  I remain available to discuss in greater detail whenever they desire.  My direct line is **************.  We want the ********* to have an enjoyable experience with Hennessy Porsche.  It appears as though in the future all financial decisions should be approved by ******************* versus ****************** in order to avoid any misunderstandings.  I look forward to speaking with you and resolving any and all concerns.  All my best, ******************* General Manager.

  Customer Answer

  Date: 11/09/2023

   
  Complaint: 20841610
  
  I am rejecting this response because:
  Bait and switch. 
  on page 1 of 5 top of page you can see yearly maintenance total ****. That is what I agreed to. Little did I know Id be expects to pay approximately 5% of the original cost of the vehicle. *** never owned a vehicle that when a dash light goes on the only way to remove the notice is to pay an absorbent fee. 
  We have had the oil changed twice since we purchased the vehicle. When I spoke with the service department and told them of the notice on the dash, he immediately said we needed the four year maintenance. I told him we had only ****** miles on the vehicle he stated thats what is required. He never mentioned a price involved to eliminate the notice on the dash. 
  The paperwork is misleading, as shown on page one the light small font of pricing. Compare this to the larger and bolder font for service. 
  I would agree to pay a reasonable price for service, however all this unnecessary service work was abusive. 
  The service area was backed up with about twenty vehicles and people moving in and out. I felt very pressured when *** put four pages in front of me to sign and or initial. At no point did he point out the costs involved. Just sign and go to another area to pick up the loaner vehicle. 
  When  we picked up the vehicle we were shocked at the absorbent charge. I told him that was horrible to overcharge anyone without verbal notice.i Asked for in the future when will this dash light return, he said every year or ****** miles  .once again I have never experienced abuse such as this with any vehicle Ive owned. obviously one cannot compare past vehicle experiences with ways a manufacturer/Dealer can monetarily abuse you. 
  

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/10/2023

  This repair order was presented and reviewed prior to agreeing to any work being performed.  The estimate was discussed and specifically signed off on by ****************** as you can clearly see next to the estimate.  There was no duress, no pressure.  If he did not want to move forward with the service after being provided the quote he did not have to.  His words were "If I want the service light to go away then I have to do the service."  He had the option to not perform the service but the service reminder light would remain on.  We cannot clear a service light on the dash if that service is not performed, that is fraud and misleading to the next prospective buyer of the car.  This is the last communication regarding this situation.  In summary, an estimate for ALL the work to be performed was placed in front of ******************.  He signed the agreement to proceed with the work as well as a second signature acknowledging the estimate...right next to the estimate.  He made no issue of the pricing at the time of approving the work.  He came back to pick the car up and signed the final invoice, which was slightly less than the estimate.  He provided payment and signed the credit card receipt.  There is nothing more to discuss.  I advised ****************** that if there was any concern about the service he should have addressed this prior to agreeing to have the work performed.  Hennessy Porsche did not do anything wrong during this experience.  This is just sticker shock for a customer that in his owns words never does any services on any of his cars other than oil changes.  I advised him that he is putting his warranty at risk by not following the manufacturers recommendations/guidelines whether it be his Porsche, Jaguar, or GMC.  

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20841610
  
  I am rejecting this response because:
  I spoke with ************** and we remain in disagreement as to the unbelievable expensive charges to do a simple service to the vehicle. A vehicle with only ****** mile shouldnt be required to do a complete overhaul of the vehicle. $4,342.38 fee to perform a normal service is totally unexceptionable under any circumstances. Under duress and because of the craziness going on at the service center I unknowingly signed approval of work to be performed. 
  I stand behind the fact that the presentation of work to be done was an act of deception in the fact that the font difference and boldness of service to be performed was a direct consequence of an act of misrepresentation. 
  I offered to be willing to accept a counter offer of settlement, ************** rejected my counter offer. 
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible Service after buying the vehicle.I bought a Landrover 2020 Sport in OCT 2020. I kept it until Aug 2023 and traded it in for a different vehicle. The Landrover only had ***** miles on it when I traded it in. I paid for the extended warranties in cash, and was told by ********************************** to ask for the refund for the extended warranties and GAP Insurance. I provided the needed paperwork to Landrover and have been ghosted ever-since. I have sent them emails and left voicemails for the accounting department and the financial department and have not received any responses. The last email I received from them was in Thursday, August 31, 2023 1:38:45 PM, which stated "Ok will get it done"

  

  Business Response

  Date: 10/31/2023

  Our team reached out to the client directly last week; we now have all items needed from the client, and we are actively working on the client's desired settlement.

  Customer Answer

  Date: 10/31/2023

  I have been contacted by the dealership and have provided the required information, but i am waiting for the amount and status of the refund.

  

  Business Response

  Date: 11/06/2023

  Our Finance Director emailed the client on a copy of his check on 11/1/23 and let him know that it normally 10 business days to arrive.

  Customer Answer

  Date: 11/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
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