Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 27, 2024, we entered into a contract with My Amazon Guy, and based on our experience, we cannot recommend this company. During the sales call with ***** from My Amazon Guy, we outlined our needs and were assured all tasks would be handled. However, from the start, the process was disorganized and unprofessional.The contract was signed by ****** ****, the self-proclaimed Amazon guru, but we never had direct contact with him. Instead, Brand Directors like ******* ***** held Zoom meetings from her childs bedroom using her childs account, reflecting a lack of professionalism. Despite promises of growth, none materialized. The first of three brand *******s delivered low-quality work, including designs riddled with typos and amateur Photoshop edits. Even after requesting a replacement, the issues persisted.Progress seemed possible with the second brand *******, but they were abruptly let go, leaving us with a third ******* in three months. This turnover caused delays, confusion, and missed deadlines. Former employees warned us about the companys internal struggles and advised us to leave, but we were too invested. Adding to our concerns, we learned ****** **** was arrested in 2024, raising further doubts about My Amazon Guys reliability.After raising repeated concerns, My Amazon Guy canceled our contract on January 9, 2025. ********* ****** promised a one-month refund for delays, split into two payments. While half was refunded, the rest was withheld, with claims it was contingent on continued serviceeven though My Amazon Guy canceled the contract. This condition was never disclosed, agreed upon, or documented and seems fabricated to avoid payment.We are requesting $7,233.33, including a prorated January refund, the remaining half-month refund, and a full month for incomplete work. This reflects the costs we now face to hire a designer to complete what My Amazon Guy failed to deliver.

  Business Response

  Date: 02/04/2025

  Dear Better Business Bureau Representative,
  
  We appreciate the opportunity to respond to the complaint submitted by ************** regarding their contractual relationship with My Amazon Guy (MAG). While we regret any dissatisfaction experienced by the client,
  
  We must clarify the contractual obligations and services rendered to ensure an accurate representation of events.
  
  ************** entered into a ******************* Agreement on September 27, 2024, wherein My Amazon Guy agreed to provide services as outlined in Exhibit A of the contract. Per Section 8(c) Warranty Exclusions, the agreement explicitly states that "Contractor makes no warranty that the services and any work product will meet Clients requirements, that the results obtained from the services or any deliverables will be satisfactory, or that the services or any deliverables will meet Clients expectations." This clause underscores that while MAG endeavors to provide high-quality services, specific performance outcomes cannot be guaranteed.
  
  Furthermore, Section 6 Limitation of Liability establishes that "in no event shall either partys liability to the other exceed the aggregate amounts paid by Client to Contractor in the thirty (30) days immediately preceding any claim. This contractual limitation restricts the scope of financial liability associated with the claim.
  
  The client cites dissatisfaction with assigned Brand Managers and claims excessive turnover. However, per Exhibit A Brand Manager Clause, the agreement explicitly states: "By signing this agreement, you acknowledge that there is no guarantee to work with a specific Brand Manager and that a change in Brand Manager is routine."
  
  The complaint includes references to ****** ****, which are irrelevant to the contractual obligations between My Amazon Guy and **************
  
  The agreement was executed as a business-to-business service contract, and at no point was there a guarantee that Mr. **** would personally oversee the account.
  
  The agreement outlines this in Exhibit A subcategory "Not included, Out of Scope:" which states that "****** **** directly managing Clients account or Parties relationship." is not included in the signed contract.
  
  The complaint states that *** canceled the contract on January 9, 2025, and disputes the terms of the agreed-upon refund. According to Section 5(a) Termination for Convenience, the contract allows *** to terminate the agreement at its discretion with written notice: "This Agreement may be terminated by Contractor at any time without cause or legal excuse by providing the Client written notice of such termination."
  
  Further, Section 5(d) Final Accounting specifies: "Within three (3) business days of any expiration or termination of this Agreement, Client shall pay Contractor any Fees payable under the Term of the Agreement, as defined in Exhibit A."
  MAG provided written notice of termination on January 9, 2025, via email from ****** ******, ****************** Manager, confirming that the last day of service was that same day. The email also stated that ************ team would prepare a prorated refund for 17 days (January *****, 2025) per Invoice #*****.
  This amount has been returned back to the clients **************** account amounting to $1,983.33
  
  
  On the same day, **** ******* from MAGs Finance Team followed up requesting **************s account details to process the refund. However, ***** **** from ************** disputed the refund amount, demanding an additional half-month refund based on an alleged prior agreement with ********* ******* from MAG.
  MAGs response, sent by ****** ****** on January 10, 2025, reiterated that the refund calculation was in line with the agreed contract terms and that no further obligations were owed. ************** insisted that a full additional month of refund was promised and that splitting the refund into two payments had been agreed upon with ********* *******.
  
  On January 20, 2025, ***** **** escalated the demand, requesting all creative assets and an additional refund, warning of potential legal action. MAG responded the same day, confirming that all images and A+ content would be provided and reaffirming that no further refunds beyond the agreed prorated amount would be issued.
  
  The client is requesting $7,233.33, which includes a full months refund for alleged incomplete work and prorated January fees. However, per Section 2 Fees, fees are due as outlined in Exhibit A, and services rendered are non-refundable unless expressly agreed in writing. There is no contractual basis for the claim that hiring an outside designer entitles the client to additional refunds. Additionally, as outlined in the January 9, 2025 email, the prorated refund offered was based on MAGs internal review and in accordance with the contract.
  
  My Amazon Guy provided services as contractually required, and any service disruptions were handled in accordance with the agreement. While we regret the clients dissatisfaction, we assert that *** acted in compliance with the contract and that all financial disputes were handled in line with agreed-upon terms.
  We respectfully request that the BBB consider this response in its assessment and conclude that My Amazon Guy has upheld its contractual obligations.
  
  Attached are our contracts/ email chains and transcriptions for you to review 
  
  Thank you for your time and we look forward to an agreeable solution.
  
  
  
  
  
  

  Customer Answer

  Date: 02/04/2025

  This is inaccurate. The work was not completed as agreed, requiring us to hire additional personnel to finish the project. Specifically, only two new image stacks were loaded on Amazon, despite the requirement for six products with two variations eachamounting to twelve image stacks needed, but only two were delivered. Additionally, the assets were incomplete, necessitating further work on our end.

  
  MAG had three months to deliver all agreed-upon components, including the A+ content, brand story, and image stacks, yet only the brand story was fully completed. Despite having the full three-month timeframe, they failed to provide all promised assets.

  
  Moreover, ********* ****** committed to issuing a full months refund due to the numerous issues and unfulfilled promises. However, only half of the promised refund was provided ( see attachment). The remaining balance, along with the additional costs we incurred to complete their unfinished work, is still outstanding and we hold onto that claim.
  Given these facts, I must reject the resolution as the matter remains unresolved.

  
  

  Business Response

  Date: 02/18/2025

  We acknowledge that the client was dissatisfied with the service delivery. However, the contract explicitly states that deliverables may be impacted by external factors and that services are an iterative process.
  
  My Amazon Guy made reasonable efforts to provide the agreed-upon services, and any outstanding issues stem from client-side delays, additional revision requests, and factors outside MAGs control
  
  Exhibit A of the signed agreement, specifies the deliverables and service scope. However, it also states that not every service may be applicable to the clients account and that "there may be mitigating circumstances which do not allow Contractor to complete all specified items under this exhibit such as, but not limited to: Amazon Actions, Restrictions, or Problems, Excessive revisions on creative deliverables."Exhibit A Creative Tier & *************** explains that the client must approve each deliverable before moving on to new ones.
  
  If the client failed to approve or delayed responses, this would naturally impact delivery timelines. If the client requested multiple revisions or delays occurred due to their own feedback process, MAG cannot be held responsible for timing issues.
  
  Section 8(c) Warranty Exclusions states that "the services are an iterative process and may require modification in response to changes in Amazons policies and requirements.
  
  Additionally, *** does not guarantee specific performance results, nor that the deliverables will meet client expectations beyond contractually agreed-upon services.
  
  Section 6 Limitation of Liability explicitly limits ************** liability to the aggregate amounts paid by the client in the 30 days immediately preceding a claimwhich means they cannot demand a refund for the full three months.
  
  We consider this matter settled

  Customer Answer

  Date: 02/18/2025

   
  Complaint: 22850867
  
  I am rejecting this response because:

  
  It is clear that we do not agree with this outcome, and the matter remains unresolved.
  Throughout our engagement with ***** ************** My Amazon Guy, we encountered significant unprofessionalism, which directly impacted our Amazon marketplaces for months. The staffs lack of diligence and attention to detail resulted in numerous issues, demonstrating a failure to deliver the quality of service promised. Despite ***** Popes self-proclaimed status as an "Amazon guru," the services provided fell short of the expectations set during the initial agreement.

  
  Furthermore, the brand directors decision to attend a Zoom meeting from her bedroom using her childs account further exemplifies the level of unprofessionalism we experienced. This lack of professionalism was evident in the overall quality of work performed.

  
  Once again, we are formally requesting the refund that was offered in writing by ********* ****** from My Amazon Guy, which remains outstanding.
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 02/26/2025

  Dear BBB Representative,

  Thank you for the opportunity to address this matter.

  At My Amazon Guy, we take client concerns seriously and always aim to provide high-quality service. We regret that ************** was not fully satisfied with their experience, and we appreciate the chance to clarify our position.

  Throughout our engagement, our team worked diligently to fulfill the agreed-upon services. While we understand that the client was dissatisfied with certain aspects of the process, our contractual agreement does not guarantee specific outcomes but rather an iterative approach to Amazon brand management.

  In response to concerns raised, we proactively offered a one-month credit as a goodwill gesture to be applied to future invoices. This was intended to help address service concerns while continuing our partnership and was never intended as a cash refund. However, as the agreement was later terminated, the application of this credit was no longer feasible.

  Regarding claims of unprofessionalism, we strive to maintain high standards of communication and service delivery. Our brand managers, like all remote professionals, may work from home environments, but this does not impact their expertise or dedication to client success. We appreciate feedback on ways we can improve our client interactions and remain committed to upholding professionalism across our team.

  While we acknowledge the clients concerns, we believe we have acted in good faith and in alignment with our contractual agreement. We appreciate the BBBs role in facilitating discussions.

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22850867

   

  I am formally rejecting this response for the following reasons:

  We are still owed half a month of payment, and we are not even making a claim for the financial damages caused by **************************, My Amazon Guy, during our tenure. This situation further demonstrates that this is a scam company and highly unprofessional, as evidenced by the high turnover rate. Additionally, ****** Popes criminal history speaks volumes about the integrity of the company.

  Making a promised refund,one that we have in writing from Vice President ********* ****** at My Amazon Guy, contingent upon remaining with the company after they themselves ended the contract is highly questionable. Once again, the unprofessionalism of ****** Popes team and their constant turnover issues reinforce our concerns. 

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:08/01/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A retainer was paid for their services. That retainer was exhausted, I asked to see how the retainer was spent. However, they couldn't provide me any billing details... Would you want to do business with a company that takes your money, but can't explain how it was spent. No transparency, poor billing practices.

• Initial Complaint

  Date:01/22/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May ******* at the Better Business Bureau,I'm writing from ***** to address the mishandling of my US trademark application by 'My Amazon Guy', which led to significant financial loss and jeopardized my Amazon *** store.Business Name: My Amazon Guy Background: As an entrepreneur based in ***** I am unfamiliar with the ** legal system. I trusted 'My Amazon Guy' with my US trademark application.Timeline:Dec 11, 2022: Trademark application submitted.Aug 28, 2023: The attorney was removed after being blacklisted by Amazon. I trusted the agency for a solution.Sep 25, 2023: Received a ***** 'Office Action' for not having a **-based attorney, a requirement 'My Amazon Guy' failed to inform me about.When I reached out to MAg about requirement, my concerns were dismissed, and I was assured that my application was being adequately managed.Jan 13, ****: Received notification of trademark abandonment by *****.I reached out to the *** team again, informing them about the abandonment. Despite assurances, it became evident that 'My Amazon Guy' had neither assigned a new attorney to my application nor addressed the Office Action.The Core of My Grievance:My application suffered due to 'My Amazon Guy's' negligence in replacing the withdrawn attorney and addressing the Office Action.I was excluded from critical discussions regarding the removal of attorney from my trademark. The necessity of a **-based attorney for a foreign applicant like myself was never communicated to me by the *** team. Despite my confronting them about this requirement, *********************, the founder, led me to believe that my application was being taken care of, resulting in a false sense of security, but they never really assigned a new attorney, which led to my trademark abandonment.Unjustified Financial Demand:They're unfairly asking me to pay for resolving the issue they caused.

  Business Response

  Date: 02/03/2024

  We understand your concern. The need for an additional office action was caused by the ***** needing additional information. This would have occurred regardless of the attorney change. Office actions are always extra per our terms and conditions. Please reach out to ********************************** so we can best address your concerns