We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoes

Kick Theory

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/17/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered shoes online.....over a month later, still not shipped. The kid that answers the phone there all the time is an absolute WASTE OF OXYGEN. He should be cleaning dumpsters. Am told once the manager shipped it. Then said manager would call me. Then some days the phone just rings off the hook. Then some days it goes to voicemail. I think this is a **** company. I have already filed chargeback with C.C.

    Business Response

    Date: 10/18/2024

    The order was placed by the buyer on September 25th, 2024.

    Regrettably, we were unable to fulfill the order.

    A chargeback was filed for this transaction, which we have accepted to facilitate the processing of the refund.

    We recognize that our communication during this process fell short of the buyer's expectations, and we acknowledge the need for improvement in this area.

    Moving forward, we are committed to enhancing our order fulfillment process and ensuring more effective communication with our customers.

    Customer Answer

    Date: 10/18/2024

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22437842, and find that this resolution is satisfactory to me.




    Sincerely,



    Faryad Foroud

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of shoes from them and they did not fit. Their website says they will accept a return up to 15 days from customer receipt of product. I emailed them the very next day and they said Sorry no returns or exchanges accepted. This is not listed on their website the only thing not able to be returned is discounted items which the shoes are not they were a brand new full priced item. They refuse to do anything but say not accepted and it should probably have stated that in the beginning if they arent willing to take the shoes back but they didnt state that and I have taken screenshots of their website and the actual product page which states the 15 day return policy.

Kick Theory is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.