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Business Profile

Tablet Equipment

Amcelltech

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Mar 14 2024 purchased ******* Galaxy S21 phone from Amceltech also doing business as CellphoneMAX. The phone was marketed as new but upon receipt I discovered that the phone did not work properly and when dealing with ******* to get it adjusted I was told by ******* that this was a refurbished phone because they had records that the ** number for this phone had been registered with **** 3 years earlier. This is the same complaint that has been registered with Better Business Bureau and on **** and on Yelp for this company and we are all having the identical problem. Amcelltech will not answer their phone nor reply to email. They insist on charging $50 restocking fee to return phone. Other buyers have complained that when they attempted to return the phone Amccelltech never gave them their money back. I don't want to take that chance and lose phone and money, but the problem here is the company is clearly scamming everybody due to its false advertising of selling as "new" phones that have been refurbished and have old batteries. I spent two days trying to get this phone properly set up and 5 hours on the phone with ******** and ******* to fix what was wrong with it. This company needs to be stopped and you should be doing that!

Amcelltech is NOT a BBB Accredited Business.

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