Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction 09/30/2023; Amount paid to the business - $510.00 (deposit); What the business committed to provide me Signature Tours committed to providing me a 10-day Holy Land Trip to ****** from 02/23/25 thru 03/04/25; What the nature of the dispute is - The war broke out in ****** shortly after I paid my trip deposit. My tour to ****** was cancelled. Therefore, I have requested on several occasions since last year that Signature Tours refund my $510.00 deposit, but they have refused to do so even though their cancellation policy states I should be receiving a full refund for my cancel trip. Whether or not the business has tried to resolve the dispute or not *******************, Signature Tours Representative, hosted a Zoom Meeting with the ****************** He declared the Israel trip has been cancelled, but would like to know if we were interested in switching our deposit over to a trip to ***** and *****. I spoke up and told both **** and the group that personally I was not interested because I already have a planned trip to *****. So I asked **** to refund my deposit. **** said at this point on the Zoom Meeting that he guarantee Signature Tours would refund my deposit as well as anyone else even if he; have to come out of my own pocket! He provided us an email so anybody can request a refund. I emailed **** and he has made every EXCUSE why he cant and is continuing to avoid refunding me back my $510.00 deposit!! Account/order/tracking number Order# RZVD476U - date 09/29/23. I want Signature Tours and/or ******************* to refund my $510.00 deposit as agreed!
Business Response
Date: 05/19/2024
This tour, like many others, was canceled due to the conflict in ******. For any tour that is canceled, Signature Tours refunds all money paid, including the deposit. This particular tour was officially canceled by the pastor on April 30, 2024, via Zoom call with the participants. The pastor gave the group an option to go to *****/***** instead. For those who did not want to participate in the alternate tour, full refunds for this tour were issued on May 6th, less than a week later. We feel this refund was completed in a timely manner. No excuses were given. In fact, prior to the Zoom call, we encouraged the participants not to cancel and lose their deposit so that they would be refunded in full once the pastor officially canceled the tour.Customer Answer
Date: 05/19/2024
Complaint: 21669789
I am rejecting this response because: Signature Tours and especially ************************* have broken their promise to refund my deposit on numerous occasions as shown in my latest attachment. As of May 19, 2024, I have yet to receive a refund check from them as they stated would be mailed to me on May 07, 2024. At this point, ************** and Signature Tours have not been truthful to me and have made excuses after excuses on why they supposedly were going refund my deposit in full.
Sincerely,
*********************Business Response
Date: 05/19/2024
Hi *****,
Is this the correct address in the email below? **** is out of the country and wanted me to double-check.This check went out via **** on May 7th. If you don't receive buy Tuesday which is two weeks, let me know and I can ***** you another one.
Thanks for your patience
*************************
***********************************From: Signature Tours <*****************************>
Date: Monday, May 6, 2024 at 12:10?PM
To: ********************* <***************************************;,
Subject: Re: Israel Tour Rescheduling Information for Dr. ************************************* *****,
Refund check has been issued and will be placed in the mail tomorrow.
Thanks,
*****
From: ********************* <***************************************;
Date: Monday, May 6, 2024 at 12:05?PM
To: ******************* <*********************************>, Signature Tours <*****************************>
Subject: Re: Israel Tour Rescheduling Information for Dr. ************************************* whom it may concern;
I am requesting my full refund of $510.00 for Order# RZVD476U to be refunded asap from Signature Tours.
Paid to: *********************
Mail to: 6099 Mt. Moriah Ext.
Ste. 9D
*******, **************; 38115Customer Answer
Date: 05/21/2024
Complaint: 21669789
I am rejecting this response because:Hello *****;
Per your request, I looked for a check in the mail today from Signature Tours. Well, once again I have not receive any refund check from Signature Tours.
Sincerely,
*********************Business Response
Date: 05/27/2024
Hi ***** - I hope you had a blessed Memorial Day weekend.
i Will be back in the office on Wednesday - i will email you separately to see if it came in. If not I can send via *** or ****** We have had quite the time with the mail here in ******** Both incoming and outgoing. I am sure you have heard about it on the news, it has made it all the way to Congress.
Thanks,
*****Customer Answer
Date: 05/28/2024
Complaint: 21669789
I am rejecting this response because:UNBELIEVABLE!!
Signature Tours and its representatives have constantly made excuses after excuses on why they have not refunded my requested $510.00. Because of this, I am left with no other choice but to believe your intention is to scam and defraud me out of $510.00 which is a crime!
I have a prominent college classmate Attorney friend in ******* who will handle this case on a Pro **** basis as a favor to me if necessary. I told to give you all every opportunity to do right by me before proceeding which is what I am doing thru my BBB complaint.
However, if Signature Tours and its representatives wish to avoid potential criminal charges and costly legal fees over just $510.00, I have a sure 100% way Signature Tours and its representatives can resolve this matter.
1.) Signature Tours and its representatives can hand deliver a check for me in an unsealed envelope with prepaid postage with my previous given address on it to the Atlanta Better Business Bureau Office.
2.) ***** a representative overseeing this case to verify the check is signed with the correct amount and made out to me before they seal the envelope.
3.) Have the BBB representative verify the envelope is addressed properly to: *********************; 6099 Mt. Moriah Ext.; Ste. 9D; *******, Tn. 38115.
4.) Then allow the BBB to place it in the So-called Troubled Outgoing Atlanta Mail.
I cant wait to hear your next excuses! Just like in chess, It's your move!!
Sincerely,
*********************Business Response
Date: 06/04/2024
Hi **************,
Another check has been sent to:
*************************
Bartlett, TN 38133Customer Answer
Date: 06/09/2024
Complaint: 21669789
I am rejecting this response because:Hello Signature Tours,
Once again you lied because no refund check was mailed to either my home or business address this week. I have been very patient by giving you every opportunity to prove yourself to be honest in your business dealings with me.
As advised, I have gathered all of your fraudulent documentations as evidence of your intentions to scam and defraud me.
This evidence is being reported to several Law Enforcements and ************** whose job it is too investigate scam and fraud reports.1. Both the Atlanta and Memphis Offices of the FBI.
2. Both Local ************************ in ******* and ********
3. Federal Trade Commission.
4. Both ******* and Tennessee State Attorney General Offices.
Sincerely,
*********************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.