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Business Profile

Surgical Center

Atlanta Oral and Facial Surgery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Surgical Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/2/2024 I was referred to remove Number 17 wisdom tooth due to pain and discomfort. I had the procedure done on 5/24/2024 by ***** ***** III at Atlanta ***************************** Surgery. I went back to my dentist weeks later indicating I was still in pain. He prescribed antibiotics, subsequently Ive had oral steroids injections 3 times. Two weeks ago I decided to get a second opinion and I was advised that Number 17 was still there and was not removed. Ive contacted ***** ***** III at Atlanta ***************************** to rectify this matter and he excused me out of his office due me indicating that the facility didnt care that I have been experiencing pain for almost a year and his failure to explain his diagnosis. He said I had 2 number 17 teeth. However, he never advised me I had 2 number 17 teeth. I havent been able to chew on the left side of my mouth for over 8 months due to his negligence and rude behavior. On the day of the surgery I attempted to tell the doctor I was scared of the procedure and he told me I can get off his table because he had other patients in the other rooms.

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am seeking assistance in addressing disparate treatment and rapacious billing practices by Atlanta ***************************** Surgery. On July 29, 2021 I visited ************************, DMD at Atlanta ***************************** Surgery for removal of residual tooth roots (cutting procedure). I was asked to pay $690.00 for the procedure. I paid the full amount from my ***************** Chase Debit Card. Shortly thereafter the practice submitted a claim for $690.00 to Humana. Humana Dental paid the contracted rate for the claim on August 10, 2022 (Claim #***************) in the amount of $510.00.The claim was submitted surreptitiously to obtain an overpayment. As soon as I received the claim details from Humana Dental I began calling Atlanta Oral and Facial to determine when I would receive the $510.00 overpayment. I got the runaround from the practice for weeks without a return phone call, text or Email. Finally on September 15, 2022 I reached *********************, Implant ********************* for ****************************, DMD. During our conversation **** assured me that I would receive the full refund of $510.00 by September 15, 2022. When I received a check for $380.00 in November imagine my consternation. The remittance was reduced by $30.00 without explanation. This is proof positive that ******** fraud is the foundation of Atlanta Oral's business model.

Atlanta Oral and Facial Surgery is NOT a BBB Accredited Business.

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