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Business Profile

Used and Rebuilt Auto Parts

Allied Motor Parts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used and Rebuilt Auto Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Previously I bought a cylinder head from this company and it was installed on my vehicle by a respected and ASE certified mechanic.These parts only lasted a month before failure. Their warranty policy states they will cover parts up to a year, and labor up to 3 months (the labor portion is not listed on their website but I was given this info by one of their workers).Since it had only been a month I asked them to cover labor but they are repeatedly refusing. I would like them to cover labor for $35 an hour like stated in their policy.Also, the new parts they have warrantied back to me my mechanic stated, Are poor quality and will likely not last long. Their company claims to produce high quality parts that meet and exceed OEM specifications so I would like them to send parts that do meet those standards.

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a part from this company, and had to return it. They have advertisements clearly stating that returns are free. After sending it back I was told I would have to pay $40 freight charge as well as a 15% stocking fee. I have showed this company several times that it states returns are free and by stating that and then charging for it is false advertisement. I have been met with lies and threats

    Business Response

    Date: 12/19/2022

    https://www.alliedmotorparts.com/pages/refund-policy

     

    Customer Answer

    Date: 12/19/2022

     
    Complaint: 18601009

    I am rejecting this response because:

    Why would the things they put up front on their ads not count because they have a hidden return policy that says it doesnt. That is what false advertisement is. They are now withholding the rest of my return funds in some sort of personal vendetta for calling them out on the fraudulent and misleading link for their website  and making a claim against them 

    Business Response

    Date: 12/20/2022

    I have already told the consumer I don't know where that ad is located. He order the wrong item and accepts zero responsibility. We have issued credit per our return policy posted on our website per merchant services guidelines.

    Customer Answer

    Date: 12/20/2022

     
    Complaint: 18601009

    I am rejecting this response because: this is what the links from this companies products looks like when sharing. It clearly says the company name as well as free returns available 

    Sincerely,

    ********************************

Allied Motor Parts is NOT a BBB Accredited Business.

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