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Business Profile

Storage Units

Midgard

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/20/19 I rented two storage units at 1st Class Secured Storage. The business was sold at some point to Midgard Self Storage. In the month of February of 2023 I removed all of my property from the storage unit. On 2/27/23 I went by the office at location to inform them that I had removed my property, swept floor and removed my lock from the unit. The guy at the office informed me that although I had vacated the unit, I would still be charged for the month of March. He said because I had not given a 30 day vacate notice, I would be charged. I was not aware of a 30 day vacate notice. On 2/28/23 I filled out and submitted the required 30 day vacate notice on their website. (WWW.midgardselfstorage.com) On 3/22/23 I went by the office at *************************** ***********, ** location to pay for the month of March, although I had no property located there. The guy in the office told me that I could not pay the bill due to the fact I had been turned over to collections! Even though my 30 day vacate notice showed my move out date was 3/29/23. He stated that he moved me out in the computer system back on 2/27/23 and turned my account over to collections!

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