We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Burial Assistance

Golden Gates Burial & Cremation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Burial Assistance.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - Date of transaction: ***** *** 2023 the contract/agreement was discussed and signed. **** ** 2023 the policy was distributed.
    - The funeral arrangements totaled to around $13,000+ in which he stated included taxes. He also offered to contact the life insurance company on my behalf and had me fill out a form with my information since I was the beneficiary. I came to find out that he had me sign a form that gave him and a third party that he never disclosed, the beneficiary rights. He also presented a Service Agreement that he never produced after the home appointment with an increased price that did not have my signature on it. Instead, it stated “Sign on Claim Form” and had an incorrect address on it.
    - $20,000 was paid to a third party: life insurance policy
    - Golden Gates committed to give the remaining balance of the policy: $5,025. I was promised that the check would be ready by **** **, 2023.
    - Have yet to receive the check as of ********* *** 2023. A Criminal Warrant for Theft has been issued on ********* ** 2023.
    - The company has made no efforts to resolve the issue. I emailed them on **** *** 2023 about the status of the check. After some confusion I was assured that the check was sent to my address. After some time, I still did not receive it and they did not follow up contrary to promises to do so.
    - I decided to get the help of a law firm through *********** to attempt to resolve the issue. The letter was sent at the beginning of August and waited two weeks for a response to that letter. He never responded to the law firm or me directly.
    - On Wednesday ****** **, 2023 around 7pm an email was sent from Golden Gates from Mr. B***’s email address to me and my daughter separately that indicated that the check was found in my brothers file. I was given two options to receive the check via a drop off at my home or through *****. I did not respond as it was apparent to me he was not trustworthy as I was informed on **** *** the check was sent on **** 18.

Golden Gates Burial & Cremation is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.