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Business Profile

Electrical

Misty Sparky of Middle Georgia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrical.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/04/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid Mr. Sparky 300.60 on *****/2023 for ****** ***** ********** for inside and outside the house. They installed the ***** ********** outside the house and proceeded to install the protection inside the house in the garage. They didn't have the correct part. They said they would order the part and come right back out to install it. I have called ************** and followed up with them over 10 times and can't get the manager to call me back. Whenever I get someone on the phone, they tell me that the manager will call me back that day. I have giving them plenty of time to respond. I am tired of hearing that there records only show whereby I only called a few times. I can get my official phone records to verify the number of times that I have called!

    I feel violated as they took my money and haven't completed the work. The manager not returning my calls make no sense even after I tell them that I will report them to the Better Business Bureau.

    1. Date of transaction: ******2023
    2. Paid 300.60
    3. The monies covered the installation of ***** ********** inside and outside the home
    4. They claimed they ordered the part but I haven't been able to verify that because the manager has never returned my calls.
    5. There has been no attempt at resolution because I can't talk to the manager.
    6. Invoice #: ****** 7. I would like for them to install the surge protection inside my home and refund me the cost for the inside ***** ********** for my inconvenience. It doesn't take 5 months for a part to come in. I have to take another day off of work for them to come out and install it.

    Business Response

    Date: 08/21/2023

    Mister Sparky Returned ****** ***** His Monet Back

    Customer Answer

    Date: 08/22/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.




    Sincerely,



    ****** *****

Misty Sparky of Middle Georgia is NOT a BBB Accredited Business.

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