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Business Profile

Custom Home Builder

Legacy Georgia Housing

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Legacy Georgia Housing's headquarters and its corporate-owned locations. To view all corporate locations, see

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Legacy Georgia Housing has 2 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a Legacy manufactured home in April 2022 from ******** Homes in ******* **. It was delivered in September 2022. There was a long list of construction problems that I brought to the attention of ******** and Legacy. Some of the issues were fixed within the one-year warranty period. However, many of the problems were not fixed. Each time I talked or emailed or texted the service manager at the Legacy factory in **********, they assured me they would send a crew back down to fix issues such as a nonfunctional heater, the HVAC return unit having an opening too small to change the filter, walls that are misaligned, a cracked front door, trim hanging off the walls. I spoke to the new Legacy service manager in June and she promised they'd return the week of July 4. Since then, she has not replied to my
      emails or phone messages and not answered my calls. All I want is for ******** to do the service work under warranty. I know the one-year warranty is over but I have emails and texts showing these problems and more were reported way before the warranty was up.

      Business Response

      Date: 10/02/2024

      Consumer  informed business is working to resolve

      Customer Answer

      Date: 10/02/2024

      The response is accurate in that Legacy told me their contractor will call me with an appointment date. So far, the contractor has not called to make an appointment.

      Customer Answer

      Date: 10/02/2024

      The contractor called this afternoon and said they would be here Monday.

      Customer Answer

      Date: 10/04/2024



      Complaint: ********



      I am rejecting this response because:The response is accurate in that Legacy told me their contractor will call me with an appointment date. So far, the contractor has not called to make an appointment.


      Sincerely,



      ******* *******

      Customer Answer

      Date: 10/11/2024

      I will let you know if Legacy completes the warranty work. Thanks for your help.

    • Initial Complaint

      Date:08/17/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a tiny home from Legacy Housing Corp, DBA Tiny House of Atlanta on Feb. ** 2022. The tiny home was delivered to the lot on March *** 2022 with numerous issues such as missing doors, damaged floors, some areas external not painted, missing washer and dryer, missing refrigerator, cabinet door not closing and holes interior walls. During this time kept being told the home was being worked on On May *** I was advised that the tiny home was ready with a few things on back order. On May *** I came to the lot to sign papers, the cabinets were not fixed, washer and dryer missing (said it was on back order), the refrigerator did not have an ice maker as ordered (was told it would be swapped out after delivery due to on back order), the floors were still damaged. After delivery on May *** the bedroom drawers would not slide in, they said they would send a repair man out when the correct refrigerator, washer and dryer came in so he could do everything in one trip. Sense then I've been told the washer and dryer were discontinued and the there was nothing they could do about the refrigerator except look at refunding the amount I was supposed to pay for those items. It's been months and they will not return any of my calls. Per the contact I paid the following: Refrigerator w/ ice maker, Washer and Dryer. I had to pay a repairman to repair draw's 4 hr's x 40.00 hr just to use the draws.
      The Corp. Office did finally respond on ******* saying a repairman will be out and they would have the ******** location write a check on Aug. *** and overnight it. The repairman did come out and look at what needed repairing, left and has yet to return. There has been no check received or any call letting me know the status. I think, they think because I'm 72 years old I'll forget about it.

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