Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The return of $4,600.00 money that I put down on the metal building that I changed my mind with or about something that I do not want and they also tried to deliver damaged goods that I also have pictures of. All I want is the return of my deposit $4,600.00

  Business Response

  Date: 03/12/2024

  On November 11, 2023 Mr. ******* entered into a contract (#*****) with our company for the purchase of a special order building.  At that time we took a deposit of $3,000.00.  This deposit is subject to our policy which is clearly stated on our Purchase Agreement as follows:
   “The deposit made by the buyer shall be applied to the purchase price of said merchandise, however, should buyer fail to accept delivery of or pay for merchandise as provided above, the paid amount will be retained to compensate Outdoor Options Storage and More, LLC. for expenses incurred in connection with this sale.  Product will be on hold for 30 days.  After 30 days, customer may apply paid amount to another new sale for up to 90 days.  After 90 days, your deposit is void and is non-refundable.  Outdoor Options Storage and More LLC reserves the right to correct numerical errors including applicable sales tax.”
  In addition to the policy on our Purchase Agreement, Mr. ******* initialed our “Custom Ordered Portable Shed After Sale Checklist” that includes a line the reads as follows:
  “Your deposit is non refundable but the great news is, if you decide to cancel your order we can use that deposit toward any of our other products or services.”  This document was signed and dated on 11/21/23.  On November 24th, Mr. ******* canceled his contract to move to a larger building.
  On November 24th, Mr. ******* entered into a new contract, (#*****) for a larger portable shed that required an additional deposit of $1,000.00 and a $600.00 escort fee (this building was 16 feet wide and by state DOT code, required the use of 2 escort vehicles in addition to the delivery truck to get the building to our lot, and ultimately to his location.  The escort fee is non refundable as that is a hard cost to get the building delivered.  This contract is subject to the same deposit policy as the contract signed on 11/11/23.  This order was canceled on 12/7/23 by Mr. *******.
  On December 8th, 2023, Mr. ******* entered into contract #****** for the purchase of a custom steel garage.  This contract required a deposit of $3,498.43 that was covered from previous deposits.  This contract was canceled by Mr. ******* on 2/16/24.
  On 2/19/24, Mr. ******* entered into contract #****** for the purchase of a portable shed in the amount of $3.451.24.  This building was an in stock building and when we attempted to deliver the building, he refused the building based on damage to the building. (Damage consisted of a damaged piece of corner trim and a dent to the siding).  We returned to the lot with the building.  He then contacted his sales representative and offered to sell us the building back in the amount of $2,000.00.  When the owner contacted him to discuss a “buyback”, Mr. ******* stated that he wanted $3,000.00 for the building, then asked for $2,600.00 and the owner offered him $2,000.00 and Mr. ******* accepted.  Mr. ******* picked up a check at Outdoor Options main lot on 3/9/24 at 9:00 am.  With the acceptance of the “buy back”, Mr. ******* has forfeited any and all deposits made with the prior purchase contracts.
  During this entire process, Mr. ******* was made aware of the policies that his deposit(s) were subject too.  In fact, by signing the purchase contracts and the after sale checklists, these policies were acknowledged with his initials.  We have made every attempt to satisfy Mr. ******* requests through each of his contracts. 
  
  

  Customer Answer

  Date: 03/13/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I gave the company 4600.00 and only received 2000.00 that is a very big difference I can provide my bank statement to prove the exact amount and no I deserve the full what I gave them not a partial payment why only give a certain amount of what you owe me if the company is about business I would have to go through nothing like this at all that's money that I worked for only to have your company try to take it 
  
  
  
  Sincerely,
  
  
  
  ****** *******

  Business Response

  Date: 03/14/2024

  Outdoor Options has explained the situation in the above response.  We do not feel the need to respond.

  Customer Answer

  Date: 03/15/2024

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: I  did tell the owner that I wanted my full refund back so that is nowhere near true that I didn't try to get my full refund why would I sell them there building for half price a damaged building that they toyed to deliver and also try to get a way from that company and get my refund before the 30 and 90 days was but the guys that I talked to always brushed it off with a nasty attitude I don't have 2600 to give to a bad business that simply should return my money all the signatures are adopted none that I signed 
  
  
  
  Sincerely,
  
  
  
  ****** *******