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Business Profile

Cleaning Services

Chelly’s Total Cleaning Service LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cleaning Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/29/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a washing machine from this company on 7/20 and delivery was made. The washing machine wouldnt start the wash cycle. I contacted someone to come look at the washing machine and was informed that the motor was not working. I contacted the company and they assured me that they will make a delivery with a replacement washer on Tuesday, 7/23. To which I declined as it did not work with my schedule. I informed the company that 7/25 would work better and they agreed on the day. Today came, and I kept reaching out and no one has gotten back to me. This is not great customer ********************** to say the least. *** spent $283.25 of my hard earned money with their business and Im now being ignored. In addition to that, I now have to pay $350 to have the washing machine fixed. I would like payment for the repairs to this washing machine that was sold to me as I was told it was used-like new

Chelly’s Total Cleaning Service LLC is NOT a BBB Accredited Business.

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