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Business Profile

Auto Services

Select Auto LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a ford explorer from select auto on February 24th 2024. We paid full cash at the amount of $16,150.00. Select auto committed to selling me a working and running car with no issues. I am claiming a dispute due to the car not working after 5 weeks of having it. Has been driven less than 3,000 since bought from select auto. I talked to the owner of the dealership to let him know how I felt. Which resulted on him cussing me out.

    Business Response

    Date: 05/16/2024

    We sold the 2016 explorer as/is with no warranty the customer had it 5 weeks and put 3000 miles on it. And called me to tell me it started making a noise he thought was a timing belt  he  tool to his mechanic.  Then he call back a week later and said his mechanic said it needed a motor. At this point i drove to his mechanic  to listen to the motor. When i got there the mechanic could not find the ket finally he found it when we started it it made absolutely no noise I listened to it for 10 minutes. And told the mechanic the car definitely did not need a motor.  I called the customer back and told him the car did not need a motor to take it to my mechanic and I would get a second opinion on what it needed. Probably a timing chain kit. I checked with my mechanic a few days later and he said he talk to him, but he never brought the car. That's the last I heard from this customer, this car was sold as is normally if Something Happens within a week or so I will fix it but this car was driven 3000 miles for five weeks. The customer also explained he started packing when his wife was 45 minutes away from home. The car went into limp mode instead of stopping. She drove the car 45 minutes in and limp mode so I do not know what damage she had done to the car but I have had no correspondence since I told him to take it to my mechanic thank you select auto.

    this is a common problem with ford explorers that the customer could have found in less than 5 seconds. By ****** 

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