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Business Profile

Storage Units

West Ellijay Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My items in storage were ruined from rainwater flooding into the unit. The owner refused to reimburse me for my losses. A new mattress was completely ruined. The website stated that the business owner was responsible for flooding damage. After I complained and wanted reimbursement, he removed the page from the website. He refused to accept responsibility and very rudely said I should have had insurance. He repeatedly called me back harassing me even though I told him I did not want to rent the unit anymore because of flooding.

    Customer Answer

    Date: 02/27/2023

    Hi,
        I have not heard back from them.

    Business Response

    Date: 03/14/2023

    She needs to pay the outstanding amount. She moved out without paying the bill. No other unit was flooded. She needs to contact us directly.

    Customer Answer

    Date: 03/14/2023

     
    Complaint: ********

    I am rejecting this response because:
    I don’t owe them anything. I contacted them when I moved out. My items were ruined. The storage place has steep clay hills over 20 feet high surrounding the place. The water when it rained flooded my unit.
    Sincerely,

    ****** ********

West Ellijay Storage is NOT a BBB Accredited Business.

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