We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Aluminum

Aluminum Products of Augusta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aluminum.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1, 2024 I ordered custom plantation shutter for my master bathroom. The owner Kevin came out and measured. The order took 7 weeks to come in. The installer came and installed on September 4, 2024. After completion of the install, I contacted the company to tell them the shutter was not acceptable. It was off on one side and the top not level. The owner Kevin, came right over and told me he was going to make a frame from the materials of my old shutter and he would come back out and insert. It is now over 8 weeks and I continue to get the run around. This is just not acceptable. I’m a customer with a damaged product was promised something to be done to correct it and I’m still getting the run around. Excuse after excuse and I can’t even get Kevin to call me and make this situation right. I’m at my breaking point. I would like a full refund for this shutter and I will seek a more reputable company.

    Customer Answer

    Date: 11/20/2024

    They responded to me on Thursday the 14 of November.  Setup to come out on Friday the 15 around 10:30 am to take the shutter out bring back to the shop add the frame and return by end of the day.  Friday came no one showed up or called.  This is just a ridiculous situation and I am considering taking this further.  Can you please advise?
    thank you

Aluminum Products of Augusta is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.