Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new bulb in ***** 
  
  This home has had issues with HVAC system less than 2 weeks in closing. No one will handle the issues from HVAC system. The thermostat was not installed correctly. The unit doesn’t operate properly.
  
  Yard holds water. Showed pictures in the email. Nothing was resolved.
  
  Sprinkler head behind the fence. Had to pay to get it moved.
  
  Other issues on my 11 month list not resolved.
  
  Stay away from Bill Beazley.

  

  Business Response

  Date: 07/06/2023

  We have reviewed this homeowner's eleven-month list and the only reported item that may not have been completed is damage to the column on the back porch.  If the homeowner allows us access, we will address the repairs to the column on the back porch referenced on the submitted eleven-month list.  All other items have been addressed.  In December, the homeowner was given *****'s warranty contact information regarding his unit as we do not facilitate manufacturer's warranties.

  Customer Answer

  Date: 07/07/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  Issues not resolved with water washing away by my fence not being resolved!

  My column not being fixed!

  My light fixtures in my master bathroom not being fixed. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 07/18/2023

  This homeowner closed on his new home over three years ago.  There were no issues with the bathroom light fixtures noted during the warranty period.  Landscaping and erosion are items not covered under our warranty.

  As previously stated, if the homeowner allows access, we would be willing to address the damaged column on the back porch from the list he submitted at eleven months.

  Unfortunately, that is all we would be able to address.
  

  Customer Answer

  Date: 07/24/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

   Those items are from my 45 day and 11 month. I’ve reached out several times and no response from this company. I want those issues fixed!

   Still no response from this company on when they are going to fix my back porch. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 07/27/2023

  The only warrantable item that
  we show that was not completed is the column on the back porch. From our first
  response, we have yet to receive confirmation from the homeowner that they will
  allow us access to repair the column on the back porch. If the homeowner wishes
  to proceed with the repair, they will need to let us know and we will proceed. 

  Customer Answer

  Date: 07/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: my phone calls don’t get returned. I had items on my 45 day list that didn’t get fixed. I left a message 3 days ago with no return! 
  

  poor craftsmanship and this owner allows this. I submitted pictures and no response. 
  
  
  
  Sincerely,
  
  
  
  ***** ********

  

  Business Response

  Date: 07/31/2023

  This homeowner's warranty manager contacted him this morning to schedule a time to send our contractors to repair the back porch column.  The warranty manager obtained three dates over the next few weeks we can schedule to have someone come out.  We were given ****** ****** ** *****.  The warranty manager will reach out to the contractors to schedule them to get this repair done.

  The back porch column is the only item that would be covered under the warranty.  The homeowner may reach out to their third-party warranty company, ********* ****************m if they would like to get their ruling on the remaining items.

   

• Initial Complaint

  Date:10/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are requesting BBB help in closing two issues with Bill Beazley Homes located in Evans, Georgia. We closed on our home in ****** and had immediate HVAC and high humidity issues. We worked through the warranty process that summer season (2021) and into this summer season (2022) without resolution. Two summer seasons have passed and we still do not sleep comfortably because the humidity is so high. In addition, when we conducted our 11th month walk-thru with Beazley representatives we noted that our natural gas line was not electrically bonded like other homes in the subdivision. We asked for further investigation and, at that point in time, we were under the understanding that Beazley would look into the matter further. We have received an e-mail related to these two issues on ******2022 and requested clarification but have not received a response to this date.
  
  Our issues are not resolved and we did not get what we paid for in our new home. We are tired of dealing with the delays and deception and do not want Bill Beazley Homes or its contractors in our home anymore. We request Beazley pay a third party of our choosing to install the required electrical bonding to the metal natural gas piping, resolve the high humidity issues in our house and any associated work, such as painting, due to those specific activities.
  
  Please see attached doc file.

  

  Business Response

  Date: 10/12/2022

  ***Document Attached***
  
  See attached letter and photos from our contractor that performed a full evaluation of this homeowner's HVAC concerns.
  See Attachment/File: ******* **** letter

  

  Business Response

  Date: 10/12/2022

  In regards to the yellow tracer wire on the gas pipe, we would recommend the homeowner contact ***** to get the accurate information. We can send the homeowner the contact information for **** ****** who can explain what the homeowner is requesting.
  
  
  
  All requirements regarding the HVAC system have been met in accordance with the ********* Home Warranty as well as standards set in the residential construction performance guidelines set forth by the National Association of Home Builders.
  
  
  
  Please see attached documentation from the HVAC contractor regarding the work they performed as well as photos of their inspection. The photos show both the homeowner's testing device which is not reading accurately and the contractor's testing device, which show the humidity in tolerance and within reasonable limits.

  Customer Answer

  Date: 10/21/2022

  ***Document Attached***
  
  We were on vacation, apologies for the delayed response.
  
  
  
  1. With respect to the yellow utility locating wire. ******** Energy was called on ******2022 at 10:17 am and they verbally verified this yellow wire is a utility locating wire, which is not used for the bonding that is required by ***** ******** Building Code Section *******. I again reasonably thought I could have missed something, went to the gas meter to check and smelled gas. ******** Energy was called and ** ***** responded around 11:50 pm on ******2022. A gas leak was located and repaired, during that process I asked about the yellow wire and again it was confirmed that this is a utility locating wire. The yellow utility locating wire is not a bonding wire required by ***** ******** Building Code Section *******. Please see original filing for repair. (Attach pictures, ******** Energy, gas meter with a bonding line and our gas meter without a bonding wire)
  
  
  
  2. Please list/identify the performance "requirements regarding the HVAC system" in the ********* Warranty **u stated in **ur response, and provide a copy of the warranty. The information provided to us at walk-thru and closing is a one page document that does not address performance requirements such as temperature or high humidity. The document does address "components covered under the one-year workmanship & materials warranty*" which includes HVAC and states "*Please reference **ur Warranty Coverage Booklet for specific terms, conditions and exclusions." The Warranty Coverage Booklet could not be located on the ********* website or in our files.
  
  
  
  3. If the HVAC has met all the **** Performance Guidelines, please identify the Section of this document that addresses humidity. The **** Guidelines do address temperature; but not humidity. Is Beazley stating that if an item is not explicitly covered in this Guideline, it is not covered by the warranty? The **** Guidelines clearly state "If an item is not covered in this publication, standard industry practice shall govern." This standard industry practice would be ***** as referenced in the original filing with the BBB. In context, the **** Guidelines do not explicitly address stacked stone falling off the face of a new home, but since it is not explicitly covered in the **** Guideline, a new homeowner should expect that not to be covered under the warranty?
  
  
  
  4. **** states in the response; "industrial fully calibrated digital psychrometer". Provide the calibration certificate. We acknowledge there was a difference between the two psychrometers, and purchased a new one. **he states in the response that our, "sensors reading 6% higher than actual levels", even taking this 6% difference into consideration with the humidity would still be considered "muggy" by the previously sited sources and standards such as *****.
  
  
  
  
  
  5. The only way to prove there is a problem, is not through opinion it is through the Manual J calculations, and in that respect we have paid for Manual J load calculations to be done for our home. Would it be too much to ask for **he to provide the full Manual J calculations for us to compare? These calculations are required by the Building Code, and should already be completed so they should be of no burden to **he. In addition *** ***** ******* ******* *** **** *** ***** state high humidity can be the result of an oversized air conditioner:
  
  **********************************************************
  *******************************************************************************************
  *******************************************************************************************************r
  
  
  See Attachment/File: ********

  

  Business Response

  Date: 11/01/2022

  In reference to the gas service line, bonding can be done many ways. Please refer to the method being used on these buyer's home. ******* can be found in the current IRC.
  
  This homeowner can reach out to the HVAC contractor to request they give them a copy of the Manual "J" used to obtain the permit for the home. The homeowner has the contact information for the contractor.
  
  
  
  We would refer the homeowner to their home warranty company, ********* if they have any further questions about their HVAC.

  Customer Answer

  Date: 11/07/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  We reached out about this problem well before the ********* warranty took effect. We however did comply with your request to contact the warranty company. ********* was contacted at 10:19 am on *******. Their response was that their responsibility was the 10 structural warranty and for all other matters we needed to contact the builder.
  
  
  
  This is not satisfactory as we are only looking to solve the source of our high humidity during the summer months. We are disappointed that the builder is not standing behind their contractors taking care of our concerns. We purchased our home (and included air conditioning system) from Bill Beazley Homes therefore the home builder is responsible for the communication with their contractors. This was the case in all warranty complaints we had during the 1st year of ownership. We were never permitted before to contact the contractors as everything had to go through Beazley. Why is this suddenly not the case?

  Customer Answer

  Date: 11/14/2022

  ***Document Attached***
  
  Filing with ***** County stating HVAC calculations have been completed, dated ********. Calculations were completed well before we signed on the property.
  See Attachment/File* *********

  Customer Answer

  Date: 12/11/2022

  We have reason to believe that these calculations were not completed correctly and would like Beazley to present the proof of calculations for our home, not just a signed paper stating they were done. Please let us know what we need to do to obtain this information.

  

  Business Response

  Date: 12/13/2022

  The homeowner can reach out to the HVAC contractor to request they give them a copy of the Manual "J" used to obtain the permit for the home. The Manual J has the calculations and is generated by the contractor. The homeowner has the contact information for the contractor.

  Customer Answer

  Date: 12/13/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  As requested we have filed our request for HVAC calculations through the **** HVAC website. We request the BBB keep our complaint open until we receive the calculations and resolve the issue of high humidity in our home since we purchased the complete home (and HVAC system) through Beazley not **** directly.

  

  Business Response

  Date: 12/22/2022

  The homeowner can reach out to the HVAC contractor to request they give them a copy of the Manual "J" used to obtain the permit for the home. The Manual J has the calculations and is generated by the contractor. The homeowner has the contact information for the contractor.

  Customer Answer

  Date: 12/27/2022

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  We have received the requested calculations but need time to evaluate them.  Due to the holidays additional time is needed for this.
  
  
  
  Sincerely,
  
  
  
  ******* ****