Reviews

This profile includes reviews for Keyway Property Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Keyway Property Management

  4424 Evans To Locks Rd Evans, GA 30809-3602

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  Keyway Property Management

  3519 Wheeler Rd Augusta, GA 30909-6516

Review Details

• Review fromVictoria B

  Date: 11/06/2024

  1 star
  If you have any other option for a rental management company, do it. We rented under Bridges turned Keyway for 2 years and it was nothing but terrible communication and nickel and diming. They tried to stick us with an emergency plumber bill following a neighborhood blockage. With no emergency maintenance or on-call service, we called an emergency plumber over the weekend. County came out, plumber was there for hours. We saved the house since the toilets overflowed 3 times, losing/destroying our personal property in the process. We were told they would see if the owner was "willing" to pay the bill for the plumber. Then, when there was an issue with our lease (they completely skipped a month on the renewal making it a 12 month lease on paper but 13 month commitment) it took 3 weeks to talk to someone who could do anything about it. We got out of our lease "early" and the last weekend of our lease (moving everything out, cleaning, repairs) was the weekend of Hurricane Helene. A tree fell on the property blocking the driveway. We had luckly been mostly moved out but with the need to evacuate town, no power or water at the property, we were offered a week extension. I noted several times cleaning would be difficult with no water and power but we generally kept up with cleaning so it wasn't bad by any means but not our best. Both the property manager and property coordinator stated do the best we could to clean and we would not be charged for the extension because of the natural disaster. Then we receive our final inspection and deposit breakdown. Somehow, our entire deposit is gone due to charges. Cleaning fees, carpet fees, rent for the extension, the opposite we had been told via phone conversations. We have been renting for over 10 years and never once received less than 80-90% of our deposit back. These people change their story, backing their renters into a corner, unfairly charge renters, and overall do not practice good business.

• Review fromKimberly W

  Date: 09/18/2024

  2 stars

  Kimberly W

  Date: 09/18/2024

  Was given one price on rental, once it was time to sign lease the price increased I explained I had a voicemail with the price I was quoted. Never heard back from this company. Property located on ****** ***.

  Keyway Property Management

  Date: 09/19/2024

  The home was advertised at the correct price of $950. I would need more information on her conversations and the price difference she was quoted. Once the additional information is received, i can research further.

• Review fromPorsha W

  Date: 05/09/2023

  1 star
  Please be careful when applying to properties through this company. We reached out about a property that was listed on their website as available. I constantly emailed and called about the availability of the property. The application fees are $50 each and didn’t want to waste $100 on applications because I’ve heard how a lot of lease offices prey on applicants with the application fees and keep their money, knowing they’ll receive multiple applications. I applied at 11:20am and paid my fees only to receive a text 15 minutes later that the property wasn’t available anymore. I was told I had 30 days to transfer my app and fees to another property, but was told that they had no other properties at the time that met what I was looking for. I asked them “I just paid you guys less than an hour ago, does this sound fair?” I was transferred multiple times, the receptionist and manager Linda was extremely rude , nonchalant and had no empathy. They really thought it was ok to keep my money for an application that wasn’t processed because the property was gone before the application was submitted. After multiple calls, I was told I’d get a refund by the manager Linda , but she was extremely rude and had zero empathy. Be careful. I’m hoping I really get a refund for my waste of time and hope no one is a victim to their plans to just collect application fees on properties that aren’t even available. Even right now, the property still shows as available on their site.