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Business Profile

Specialty Schools

SAIL School For Arts Infused Learning

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter's school SAIL, provides before and after school care. My daughter is enrolled in after school care because school is released at 3:30 PM EST and my husband and I don't get off work until 5 PM EST. The week of ************, 2022, parents were charged for the full week of childcare even though the school was closed for a mini Fall break on *********************, where the school was open only 2 days. When I questioned why we were charged for the full week, $70, rather than a prorated rate for only the 2 days the service was offered due to the school being closed, I was told that the full amount is due in order to save my child's space. As a parent who works, not only is the school forcing me to pay for a service that they can't provide because the school is closed, I'm also forced to find alternative care during those days for which I have to pay someone for too. The school has always prorated this rate in the past for days in which the school is closed. There is no mention of this on their "Beyond the Bell Policies and Procedures Handbook". It only mentions that parents are responsible for the full week, regardless if the child uses the service or not (which makes sense because I'm paying to have the service offering). On the other hand, you can't charge me for a service that you are not providing because you are closed- that is unethical.

    Business Response

    Date: 12/12/2022

    Business Response /* (1000, 5, 2022/11/04) */
    The School for Arts-Infused Learning offers Before and After school care for families. The service begins before school at 6:30am. It ends after school at 6:00pm. At the beginning of the school year, parents are provided a copy of both the handbook and a calendar that lists the weeks payments are to be made. We have adjusted our policy so that they are similar to surrounding day care facilities in order to be competitive. With this adjustment, parents are told they will be expected to pay for services even if they are not used as a way to keep their spot in the system. Below is the explanation located on page 3:

    "Do to our low-cost enrollment, payment for the entire week is required whether your scholar attends all days of the entire week or not in order to save your place."


    The published calendar clearly designates the weeks the parents are responsible for payment.


    Parents will not be charged a Beyond the Bell fee during the weeks highlighted in green. Invoices will be billed on Mondays which are highlighted in red.

    The parent signed the handbook acknowledging their responsibility on *************. It is unfortunate that the complainant is unhappy but it is my hope that this explanation will clear up any confusion.


    Consumer Response /* (3000, 11, 2022/11/17) */
    The calendar document and the fact that parents have to pay for days school is not in session is not included in their handbook. Here is the direct link to this handbook in question that is does not state or include what the school is referring to: https://www.sailga.org/ourpages/auto/2018/9/13/40750840/FY23%20Beyond%20The%20Bell%20Handbook%20%20%20%20Revised%2005.31.2022.pdf?rnd=1655122633068


    Business Response /* (4000, 13, 2022/11/18) */
    If you would, please review the attachment that contains the handbook. The first page was included as it is a letter that was hand delivered to each parent, Therefore, it is not part of the posted handbook.

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