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Business Profile

Storage Units

Monster Self Storage

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had two covered storage units with monster. They consistently raise their rates at will to the point where they are using false advertising tactics to get renters in and then raise rates. Some by 50 dollars at a time. From what I'm being told this a a cut and dry case of false advertising and a case is very possible. Unless of course the current notice to raise rates on my unit is removed.

    Business Response

    Date: 08/02/2024

    I am Marco B****, the Senior Director Of Monster Self Storage Evans. We have not spoken to this customer as my Area Manager and myself were not aware of any issues. However, I will have my Area Manager reach out to the customer to resolve the issue. Move in specials are common in the storage industry and have nothing to do with false advertisement.

     

    In either case, we will be looking to contact the customer and as stated above to resolve the issue.

Monster Self Storage is NOT a BBB Accredited Business.

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