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Business Profile

Tanning Salons

Palm Beach Tan

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for membership around May. I got in an accident in which caused me to be immobile in June therefore I did not go in to tan for several months. I was charged August 1st for a membership $54.95 and reached out to customer service and the store for refund. I was told that my membership would be cancelled but i was not able to get a refund despite sending a cancellation letter in mail and calling the customer service line and leaving a message previously. The store stated to me they could not cancel in person. I am requesting a refund for services that I’ve not used in months.

    Business Response

    Date: 08/02/2024

    Hi ******,

    Where is your home salon? I am not finding you in our database.

    Customer Answer

    Date: 08/02/2024


    Complaint: ********

    I am rejecting this response because:

    no resolution. My home salon is ****** ** ******** **** 


    Sincerely,

    ****** ****

    Business Response

    Date: 08/09/2024

    We have reached out to the customer and left a voicemail on 8/9/24 @ 12:52pm. Left contact information in the voicemail and will be processing a refund for the customer when they return the call. 

    Customer Answer

    Date: 08/09/2024


    Complaint: ********

    I am rejecting this response because: i tried calling the number provided back and was not able to get through to anyone. Wasn’t able to find name in directory. I want a refund 

    Sincerely,

    ****** ****

    Business Response

    Date: 08/12/2024

    I spoke with this customer on 8/12/24 at 10:40am and let them know that we are not able to process a refund since charges were disputed with her bank and the bank would be resolving the issue. Customer stated that her bank had already let her know that they would be returning the funds and that it could take up until October to see the funds returned to her account. 

  • Initial Complaint

    Date:07/26/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called ****** GA Palm beach tan location a few days ago to cancel my membership. Did not receive any offer to cancel it over the phone, instead they suggested I go to "any Palm Beach tan" to cancel in person. Went to ******** GA location of Palm Beach and they said they could not cancel my membership since I was out of market. Attendant at ******* location told me that I could register for the app though and would be able to cancel from the app. Got the email to register for the app (why do they make current members register for app use?) and go figure, no way to cancel. Fast forward to tonight, go online and find out that the Palm beach FAQ page says I have to go cancel in person at "any Palm beach location" (*******************************************************) which of course I've already tried and not succeeded. So 3 attempts, 0 successes, Palm beach website says that any cancellations after the 25th of the month won't take place till next billing cycle. Absolutely ridiculous. Now my girlfriend and I are stuck paying for an extra month when we tried doing this weeks ago. Getting sick of predatory business practices from fitness and health industry.

    Business Response

    Date: 08/03/2022

    Business Response /* (1000, 5, 2022/08/03) */ Customer was contacted on */* & */*. Voicemails were left each time. We also emailed the customer, and was informed they were out of the country. Customer is supposed to call us on */* to provide payment information to process a refund. Business Response /* (1000, 9, 2022/08/09) */ Client contacted us on */*. We took his credit card information to process a refund for his account only. Refunds normally process in 10-15 business days. His girlfriend is in a different market that we do not have access too, and can not refund. We provided her information to the appropriate market. Consumer Response /* (450, 13, 2022/08/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) BBB: Please forward complaint to appropriate authority in the******************* GA market for girlfriend's refund (reason for this: my account was opened in *******, girlfriend's opened in Alpharetta GA) I accept the response from the************** market for me but request that this complaint remain open until girlfriend's account is cancelled and appropriate refund issued Consumer Response /* (3000, 19, 2022/09/01) */ Received yet another charge for 54.95 from Palm Beach tan today, my account is NOT cancelled as they promised over the phone, and ***************** account is not yet closed either. Completely failure to execute! Business Response /* (4000, 21, 2022/09/02) */ After reviewing the account we have processed 2 refunds. The membership was fully cancelled today as there was a failure to cancel when processing the first refund. Mr. **** should be receiving both refunds and will no longer be charged by Palm Beach Tan. ***************** account is not in our market and would need to be handled through****** market. We have sent all of the required information to that market for them to handle the customer. Consumer Response /* (4200, 23, 2022/09/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Card does not show any refund as of today's date, September *** ***** has not been contacted by the******************* office regarding her account so there is no way for us to verify that Palm Beach has initiated her account cancellation Business Response /* (4000, 26, 2022/09/12) */ Both refunds have been approved and processed and should show in the customer's account within the next week. One will be coming sooner than the other if it has not already shown in his account. The membership has been cancelled and the customer will not be billed moving forward.

Palm Beach Tan is NOT a BBB Accredited Business.

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