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Business Profile

Tent Rentals

Ranco Tents

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tent Rentals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** *** 202* *** ***** ***** contacted Ranco Rentals to rent tables for an event in ******** ** in ****** ** 2023. We worked with Kate N***** and explicitly told her that we must have 36"x30 PEDESTAL tables. She confirmed in an email that would be what we are getting (she sent photos) and that the tables could be delivered. Almost a year later on **** *** 2023 we called Ranco Rentals to reduce the amount of tables we ordered and were told by Elissa that they did not have PEDESTAL tables nor could the tables be delivered. She said they moved all of their product to ******* because they had a flood and they are unsure as to what is available. Our event is in less than 3 weeks and now we do not have the tables we were promised and we have to rent a moving company to pick up and return the tables because we were told they deliver when in fact they do not. Elissa was very flippant and said "Well you can just cancel your order." That does us no good when our event is in a few weeks. After searching, we found another event company that can provide us with what we need. I called Ranco Rentals to cancel our order and they said they cannot give us our deposit back as it is non-refundable. I told them that they did not fulfil the contract as they were unable to provide what we were promised and that the right thing to do was to give us our deposit back. Ranco Rentals is completely unprofessional and they hire incompetent employees. Other businesses should be aware of this.

    Business Response

    Date: 08/08/2023

    Good afternoon. A refund was issued **** ** *to her original form of payment (credit card) Please see attached. For $295.37

    A manager got on the phone with her and apologized for the staff miscommunication and resolved it right away. Customer was satisfied and had found another company that could handle her request. We thought it was resolved. Please let us know anything else that is needed to resolve this issue! Thank you.

     

    Kendall W*****

    ***********************

Ranco Tents is NOT a BBB Accredited Business.

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