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Business Profile

Art Consultants

Keenyah Brooks

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:10/24/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ms. ********************** was a vendor at the Capital Jazz Festival, and I was a patron. On Sun, 6/4/2023 I purchased three pieces of artwork, two were onsite of the festival and were to be delivered on Mon 6/5/2023 and one item was a custom piece, to be shipped within 45 days. Each piece was priced at $900 and there was a charge of $300 for shipping the custom piece from GA to MD; the total cost was $3000 for which I Apple Paid her. On 6/5/2023, one piece was hand delivered, one piece was present but damaged from packers packing the van after the festival. Ms. ********************** said she could repair it and would ship it along with my custom piece. Ms. ********************** has yet to ship the two pieces of artwork as agreed upon when the exchange of funds. Each update was from me asking for a status; 6/23 status request resulted in her asking for more time on 7/10 due to a hand injury. I've made several attempts to gain a status with no luck. Finally, she answered my call and stated that she was out of town but had completed the work and will ship on Fri 10/13. I requested confirmation and a tracking number on Sat, 10/14 but have not heard back from Ms. **********************. I paid Ms. ********************** $3000 on Jun 4th and am requesting a $2100 refund for the cost of the two art pieces (custom and repaired) at $900 each totaling $1800, plus $300 the shipping cost paid. If she cannot send the two pieces out immediately, I want my money back!

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